About this Position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Provide technical information/support on Henkel adhesives and equipment in SalesForce Service Cloud via phone, email, webform, and chat.
• Identify and qualify leads while collaborating with Inside Sales via Case-to-ACE process.
• Troubleshoot customer applications and offer innovative solutions, and suggest products for new/existing applications.
• Use SalesForce Service Cloud for inquiry record-keeping and documentation according to policies and procedures.
• Maintain technical solution records and product information in various databases for future reference (OneNote, SalesForce, etc.).
• Participate in Henkel U, Loctite U, and Day 1 Adhesives Onboarding as trainers.
• Provide job shadowing for new hires in sales, application engineering, and TIS roles.

What makes you a good fit

• Bachelor’s degree preferred but not required.
• Relevant experience or equivalent qualifications will be considered.
• 1-year minimum experience within Call or Contact Center, Customer Service, Technical Service, Lab testing environment, or related field.
• Experience in troubleshooting and recommending product, application and process related solutions.
• Outstanding customer related communications and interpersonal skills.
• Strong ability to communicate articulately & succinctly both verbally & written.
• Digitally savvy and experience using Windows applications.
• Strong organization and prioritization skills Ability to multi-task and stress resilient.
• Taking ownership of your role as the face of the company Experience designing and recording processes; freedom to take initiative.
• Preferred Qualifications & Skills: Experience with SalesForce, Genesys PureCloud, or other CRM applications.
• French or Spanish speaking skills are a plus.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid and work from anywhere policies
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Annual performance bonus
• Comprehensive healthcare including mental health support and 401(k) plan matched by employer
• Family benefits including fertility support, fully paid parental leave, caregiver services
• 1 day off, sickness leave, holidays, volunteer time off, summer Fridays & more

The salary for this role is $55400.00 - $80000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics. We welcome all applications.