Senior application engineer
- Employer
- Henkel
- Location
- Shanghai, Shanghai, China
- Salary
- Competitive
- Closing date
- Dec 18, 2024
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- Discipline
- Physical Sciences, Engineering
- Position Type
- Full Time
- Job Type
- Other
- Organization Type
- Other Corporate
Job Details
Dare to make an impact?
YOUR ROLE
- This role will be based in Shanghai.
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
- Consult customers on solutions generating value for their cases and perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers.
- Work with equipment supplier to provide solutions to enhance customer adhesive related processes.
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities together with sales colleagues.
- Reports quality issues / customers claims to relevant parts of the organization.
- Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions.
- Identify opportunities to create customer value in remote settings by leveraging remote interaction tools.
- Do the laboratory work (incl. prioritization) for samples coming from customers or for new samples for new projects, and report technical results to customers.
- Responsible for products application / technical training and coaching of field sales and customers.
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of other application engineers or project team members.
- Promote internally SBU innovations and best learnings cross accounts.
- YOUR ROLE CAN OFFER YOU
- Satisfying customer with professional and strong technical expertise to set up or reinforce the cohesion and trust between customer and Henkel to secure current business and gain more opportunities in the future with team efforts and support.
- Technical innovation and breakthrough which can be leveraged to broad scopes which can enhance Henkel’s reputation in the industry and win more business opportunities.
- Diverse Career path can bring you broad career platform and future.
YOUR SKILLS
- At Least B.E with Major chemical, mechanical or material science, polymer material and engineering,etc.
- Good communication and presentation skill.
- Good hands-on capability in lab.
- Good English.
- Understanding or being familiar with cosmetic adhesive relevant applications especially in consumer electronic market will be preferrable.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Company
WE ARE PIONEERS AT HEART FOR THE GOOD OF GENERATIONS
Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.
The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.
Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Worldwide locations and an international culture shape our global footprint.
Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets.
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