Lead Application Engineer
- Employer
- Henkel
- Location
- Sriracha Chonburi, Chon Buri, Thailand
- Salary
- Competitive
- Closing date
- Dec 10, 2024
View more categoriesView less categories
- Discipline
- Physical Sciences, Engineering
- Position Type
- Full Time
- Job Type
- Other
- Organization Type
- Other Corporate
Job Details
Dare to make an impact?
YOUR ROLE
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
- Consult customers on solutions generating value for their use cases
- Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the ACE tool
- Work with application equipment to provide solutions to enhance customer adhesive related processes
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
- Reports quality issues / customer claims to relevant parts of the organization (incl. CCMS/CAPRIS)
- Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
- Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
- Responsible for products application / technical training and coaching of field sales forces and customers
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts
YOUR SKILLS
- Bachelor’s degree in chemistry, Material Science, or relevant Engineering/technical discipline
- More than 8 years working experience, preferably with knowledge and experience in electronic industry, on adhesives, circuit board protection or thermal management material
- Fluent in English communication and presentation skills
- Project management skills
- Strong communication skills and interpersonal skills necessary
- Strong analytical and problem-solving skills
- Team player - Able to share knowledge, motivate and positively influence team members
- Knowledgeable in Power Point, Word, Excel, Microsoft Project, and Statistical Analysis Software is preferred
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Company
WE ARE PIONEERS AT HEART FOR THE GOOD OF GENERATIONS
Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.
The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.
Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Worldwide locations and an international culture shape our global footprint.
Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets.
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