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Digital ITSM Process Expert (Change Management)

Cairo, Egypt
Closing date
Feb 19, 2024

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Physical Sciences, Information Technology, Other, Manufacturing/QA/QC
Position Type
Full Time
Job Type
Organization Type
Other Corporate

Job Details

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company's potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?
  • Support and improve the current ITSM processes in addition to being involved in ticket resolutions on ServiceNow.
  • Act as point of Contact (POC) for ITSM processes across the organization and as back up and extended workbench to the Corporate team.
  • Work closely with the ITSM Process Manager & Create/Modify documentation, work on process execution, audit readiness, and continuously work on improving the processes.
  • Develop automated test cases using the tool's Automated Test Framework.
  • Responsible for designing, building, and sharing the ITSM process reports in Power BI.
  • Bachelor in Engineering, Computer Science, Information Technology or any relevant field.
  • 1 to 2 years of overall work experience any relevant field.
  • Fluent English speaker with excellent communication skills and teamwork abilities
  • Mandatory knowledge in Service Now Tool Knowledge (Change Management), ITIL Foundations.
  • Preferrable knowledge in PowerBi, Scrum and Devops.
  • Proficient user of MS Office applications
Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, and mindsets.



Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.

The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.

Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. 

Worldwide locations and an international culture shape our global footprint.

Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets. 



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