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Associate / Lead, Medical Information

Tokyo, Japan
Closing date
Jun 6, 2023

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Health Sciences, Medicine
Position Type
Full Time
Organization Type

Job Details

Job Description

The Medical Information role is responsible for the development, management and implementation of strategic and tactical Medical Information (MI) objectives across Novartis products within broad therapeutic areas in Japan.

The Medical Information role is responsible for the management of MI activities which are aligned with an operating model. They include but are not limited to creation of medical content and management of medical information requests from external and internal customers. The Medical Information role will ensure harmonized global processes are aligned with local requirements.

• Adapt global product scientific response documents for local market needs. Create evidence-based, accurate, current and fair-balanced scientific responses for local Novartis products and manage the regional and/or local review process.

• Ensure creation of other medical content as needed to support local needs, such as interview form.

• Manages day-to-day interactions with local contact center vendor in Japan

• Ensure all activities are conducted within an optimal regulatory and compliance framework.

• Explore innovative/ digital opportunities to improve local MI processes and to enhance customer experience
o Lead the innovative multi-channel approach to provide quality medical information to internal and external customers

• Lead actionable insights generation from MI customer interactions
o Track and analyze data on customer inquiries and identify trends and insights to continuously meet customer needs at a high level of service.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• Bachelor’s degree
• Japanese and Intermediary English
• Lead position ; Minimum 3 years of pharmaceutical industry-based Drug Information (Call Center)
• Strong leadership and organization skills with a solutions-orientated approach driving optimal business results in a complex matrix environment.
• Demonstrated ability to lead strategically, drive performance, build alignment, inform, negotiate, and collaborate
• Demonstrates flexibility in response to changing needs and competing demands
• Teamwork skills to nurture trust and confidence with internal stakeholders
• Skills to analyze information (e.g. medical insights extraction from inquiry database), to identify needs/risks, to translate them into an integrated action plan, and implement it with regular monitoring and issue management.
• Promotional review experience preferred


At Novartis, we are reimagining medicine.

Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible.

Novartis has one of the industry’s most competitive pipelines. Many of these projects, which include new molecular entities as well as additional indications and different formulations for marketed products, are for medicines that could significantly advance treatment standards for patients worldwide.

We have entered an exciting era in health and biomedical innovation. Powered by our incredible colleagues, supported by our flexible-hybrid working model, new AI powered learning, personal growth and career platform and a refreshed commitment to diversity, equity & inclusion, we are well-poised to help lead this transformative moment for our industry and for ourselves. Join Us!

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