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ICBP Associate Director

Philadelphia, Pennsylvania
Closing date
Aug 18, 2022

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Health Sciences, Medicine
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GSK is currently seeking our next US Investigator Contracts, Benchmarking & Payments (ICBP) Manager!

This role is accountable to the Director of Clinical Operations Enablement and primary purpose is to lead a US-based team overseeing Investigator Contracts, Benchmarking & Payments (ICBP), including third party providers such as Contract Research Organizations (CROs) working at the direction of ICBP where necessary, for Pharma and Vaccine. Frequent interaction with GSK and vendor representatives at senior management levels is needed. The individual in the role requires a high level of knowledge and experience to apply this understanding to the conduct, management, and oversight of contracting and payment activities.

This role will provide you the opportunity to lead key activities to progress your career such as:
  • Responsible for driving upper quartile performance by identifying key processes relating to budget development, contracting and payments and ensuring they are optimized to support US in-house studies.
  • Lead US ICBP team, providing oversight of local processes and tools related to budget development, site contract and site payments.
  • Accountable to lead a team of Contract Negotiators, Managers, and Payment Specialists by providing study/GSK related training, coaching, and mentoring for all staff. For internal staff this will include line and performance management, evaluating capabilities and competencies, identifying, and coordinating implementation of personal development plans.
  • Responsible for resource management and allocation to maintain business performance and a sustainable workload
  • Manage key stakeholder relationships with Legal, Finance, and US Leadership Team (LT), ensuring budget, contract and payment outputs are timely, high quality and fit-for-purpose.
  • Collaborates and communicates on key operational issues with matrix partners at the local, regional, and global level as required.
  • Responsible for managing overall performance, keeping track on GMASE/department and CRO metrics and making appropriate recommendation to the LT to ensure continued improvement.
  • Analysis and reporting of site contracting performance metrics to key internal stakeholders with clear recommendations to improve performance and inform site selection
  • In collaboration with Clinical Operation Head and Local/Regional Risk and Management Monitoring identifies management monitoring process checks linked with ICBP activities that require inclusion in the local quality plan
  • Responsible for standardizing processes, identifying, and sharing best practices and representing his/her team on internal and cross functional process improvement teams.
  • Build and maintain effective relationships with functional partners including proactive stakeholder engagement and feedback collation from groups including Clinical Delivery, GMASE and Legal Lead the development of customer support processes to ensure customer requests are addressed in a timely and efficient manner
  • Continuous development of knowledge in the areas of GCP, internal company guidelines, SOPs, new technologies and capabilities
  • Available and willing to travel as job requires.
  • Ability to lead a functionally diverse team, remotely.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:
  • Extensive experience with budget development as well as site contract and budget negotiation
  • Bachelor's degree coupled with line and project management experience AND
  • 5+ years of relevant experience in the Pharmaceutical, Biotech or Healthcare Industry with an emphasis on vaccines/drug development, in a multidisciplinary environment
  • 2+ years of line management minimum
  • Expert operational knowledge of clinical research with experience in all stages of study lifecycle (start-up, recruitment and close out) and understanding of R&D and drug/vaccine development process
  • Experience with stakeholder management, as the role includes interactions with senior stakeholders at a central or LOC level
  • Experience with written and verbal communications skills are required in English and local language.
  • Direct experience in leadership, with demonstrated ability to build and maintain highly efficient and performing teams in complex environments

Preferred Qualifications:

If you have the following characteristics, it would be a plus:
  • Masters of Science, MBA, PMP, or equivalent
  • Strong planning and organizational skills, with the ability to work efficiently and effectively in a dynamic environment.
  • Excellent verbal and written communication, negotiation, presentations and relationship skills to drive business performance.
  • Business acumen and demonstrated ability to think strategically, quickly appreciate the differing perspectivesin a givensituation and achieve a win-win outcome

Why GSK?

Our values and expectationsare at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
  • Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigor and risk.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning.
  • Sustaining energy and well-being
  • Building strong relationships and collaboration, honest and open conversations.
  • Budgeting and cost-consciousness


If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

At GSK, the health and safety of our employees are of paramount importance. As a science-led healthcare company on a mission to get ahead of disease together, we believe that supporting vaccination against COVID-19 is the single best thing we can do in the US to ensure the health and safety of our employees, complementary workers, workplaces, customers, consumers, communities, and the patients we serve.

GSK has made the decision to require all US employees to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. The only exceptions to this requirement are employees who are approved for an accommodation for religious, medical or disability-related reasons.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.
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