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Enablement Clinical Support Specialist

Philadelphia, Pennsylvania
Closing date
Aug 18, 2022

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Health Sciences, Medicine
Organization Type
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GSK is seeking a talented individual to join us as an Enablement Clinical Support Specialist!

In this role, you will lead the coordination and delivery of specialized operational activities according to ICH GCP, international and local regulations, and relevant GSK written standards. The Enablement Clinical Support Specialist (CSS) supports the US Enablement Department and acts as a pivotal point of contact for the Country Clinical Operations Staff. You will be responsible for overseeing Clinical Support Specialist functions, including the execution of training and implementation of systems and tools. You will also act as a mentor for less experienced CSS's on process, study, technical and behavioral competencies.

Additionally, this role interfaces with clinical site staff and you must be able to convey GSK positions and requirements to a highly educated external partner group.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
  • Accountable for embedding training strategy for CSS community including managing training documentation, assessing capabilities, delivering training, and embedding new ways of working
  • Responsible for developing and organizing departmental files and tracking systems to ensure information is accessible to appropriate staff
  • Responsible for gathering voice of customer feedback from CSS community and providing an overarching view of the needs of the country and all functions
  • Responsible as a system local expert in eTMF and CTMS to provide end-user support and training to the CSS community
  • Responsible for accuracy of study systems. Proactively identifies issues and raises them to take necessary corrective action to ensure smooth and rapid progress of studies.
  • Responsible for providing oversight of operational aspects of state sanctions checks and clinical and ancillary supplies team deliverables
  • May assist with clinical and ancillary supplies vendor(s), preparing and reviewing importation documentation, and logistics
  • May be accountable for managing the financial operational aspects of vendor agreements, setting up purchase orders, reconciling invoices, issuing, and tracking payments
  • Responsible as US Archivist to inform department of their responsibilities in following the records retention policy
  • May manage departmental study related training records as departmental MyLearning training coordinator
  • Act as a role model, coach, mentor for new or less experienced CSSs on processes, study, technical and behavioral competencies including resolving difficult situations.
  • Accountable for acquiring/maintaining an optimal level of knowledge of GSK tools and systems to effectively manage them. Is the single point of contact for local study teams for study support questions.
  • Adhere to GSK written standards, processes, and ICH GCP guidelines. Keep up to date with all the changes / required knowledge on ICH GCP, GSK written standards and attending appropriate training sessions. Participate continuously in relevant training courses to improve personal/professional skills.
  • Accountable to acquire and maintain an optimal level of knowledge in all areas to effectively perform study activities. Act as a local expert/champion or subject matter expert in a business system / process.
  • Share best practices within the LOC and with colleagues in other LOCs.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:
  • Bachelor's Degree in a Scientific Discipline
  • 3+ years' experience in clinical research (CSS) required
  • Experience in all stages of study lifecycle (start-up, recruitment and close out)
  • Minimum experience of 3 years in the domain is required
  • Expertise regarding the operational knowledge of clinical research, given the nature of the job and the coaching/mentoring of the role
  • Experience in pharmaceutical industry or health related field
  • Expertise understanding and knowledge of financial aspects related to invoicing and payments
  • Experience that includes knowledge of clinical study conduct processes
  • Expert written and verbal communication skills in English and local language required
  • Self-motivated with ability to work, solve problems and make decisions unsupervised
  • Experience in communication and organizational skills with ability to interact well with all levels of management and staff

Preferred Qualifications:

If you have the following characteristics, it would be a plus:
  • Good understanding of GSK tools and system including a proficient understanding of ICH GCP guidelines.
  • Solid knowledge of GSK's written standards also required.
  • Self motivated with ability to work, solve problems and make decisions unsupervised.

Why GSK?

Our values and expectationsare at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

  • Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigor and risk.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning.
  • Sustaining energy and well-being.
  • Building strong relationships and collaboration, honest and open conversations.
  • Budgeting and cost-consciousness.


If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

At GSK, the health and safety of our employees are of paramount importance. As a science-led healthcare company on a mission to get ahead of disease together, we believe that supporting vaccination against COVID-19 is the single best thing we can do in the US to ensure the health and safety of our employees, complementary workers, workplaces, customers, consumers, communities, and the patients we serve.

GSK has made the decision to require all US employees to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. The only exceptions to this requirement are employees who are approved for an accommodation for religious, medical or disability-related reasons.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.
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