About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.City of Hope's commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.Position Summary
Provides accurate interpretation and translation of critical medical information in direct service to physicians and/or other health care providers who are seeing patients who cannot speak or understand English. The services of a health care interpreter enable clinicians to provide quality and safe medical services to LEP patients, furnishing accurate interpretations of symptoms, medical history, and healthcare terminology.
Under supervision from the Director of Health Care Service & Advance Care Planning and operational leadership from the Program Manager of Interpreter Services, provide English interpretations for Patients, Caregivers, Healthcare Providers, and Medical Center staff through in-person encounters. Contribute beyond specific job duties to ensure the smooth delivery of Interpreter Services at City of Hope.
These individual holds approved certification in one language that is not English
and actively works within a multidisciplinary team to ensure optimal delivery of interpreter services. It is expected that the individual who holds this position can actively participate with colleagues in constructive problem-solving, program development and create and facilitate innovative and impactful services for patients, caregivers and staff.
The Department of Supportive Care Medicine and the Sheri & Les Biller Patient and Family Resource Center utilizes a staff leadership model. Every employee is expected to take a leadership role in the department. Staff will also be expected to actively participate in marketing, educational and group programs, program development and fundraising efforts, and outreach to patients, families, other City of Hope departments, and the community.Key Responsibilities include:
Basic education, experience and skills required for consideration:
- Provides timely, appropriate and respectful interpreter services to patients and families
- of the target language bridging the gap between healthcare providers and patients.
- Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language.
- Interprets with no additions or omissions.
- Completion of daily activity logs and other documentation.
- Proficient understanding of cultural sensitivity and ability to collaborate with people from
- diverse cultural backgrounds.
- Maintaining fluency in the target language and current certification through completing
- necessary Continuing Education
- Supporting the health and well-being of patients by accurately facilitating communication.
- Upholding laws, regulations, and policies in accordance with health care interpreting practices.
- Ensuring the confidentiality of patient information.
- Understanding their ethical obligation to the position.
- Collaborates with and promotes teamwork among all members of the healthcare team;
- Uses effective decision-making and problem-solving skills in managing patient care, hospital
- and administrative needs; Demonstrates exceptionally strong communication skills.
- Works consistently towards organizational goals and patient satisfaction.
- Meets and maintains all professional and regulatory standards.
- Participates in performance improvement activities to promote continuous improvement
- in care delivery.
- Demonstrates assimilation of core organizational values within own practice.
- Performs other related duties as assigned or requested.
- High School Diploma, GED, or suitable equivalent.
- 1 year of working as an interpreter in a medical/clinical setting.
- Fluency in relevant foreign language(s).
- Excellent organizational skills
- Excellent English oral and written skills
- Excellent teamwork skills
- Excellent active listening skills
- Excellent critical thinking skills
- Excellent stress management skills
- Proficiency with Microsoft Word; Microsoft Excel, Microsoft Outlook
Preferred education experience and skills:
- One of the following: Certification Commission for Healthcare Interpreters (CCHI), Certified Healthcare Interpreter (CHI) certificate,National Board of Certification for Medical Interpreters (NBCMI), Certified Medical Interpreter, or equivalent certification.
- Bachelor's degree in communications or related field.
- 40 Hour Bridging the Gap Interpreter training, MITS (Medical Interpreter Training School) or suitable equivalent.
- 2-3 years of interpreting in a medical/clinical setting.
As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
- Shift: Day
- Job Status: Full-Time - 40 hours per week
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.