About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.City of Hope's commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.Office of Philanthropy Vision Statement
Philanthropy is at the heart of City of Hope's mission in turning "hope into reality." We offer an extraordinary donor and volunteer experience, one that invites, delights, and deepens relationships over time. City of Hope Philanthropy is one of a handful of premiere, exceptionally-regarded, and top-producing programs in the country.
Recruiting and developing exceptionally talented team members are hallmarks of the Office of Philanthropy. We demonstrate our commitment to our people through continuous learning and development opportunities and aim to foster an environment where each individual can thrive, personally and professionally. We increase the effectiveness of our team through transparency and accountability, building trust within teams; celebrating diversity and inclusion; enhancing team communications and removing roadblocks to maximize activation.Position Summary
The Senior Director Philanthropy Programs for Orange County will contribute to the Office of Philanthropy vision by supporting and role modeling a commitment to adhering to disciplined, key processes and programs that sustain an office-wide focus on collaboration, efficiencies, and metrics-based outcomes. By providing strong individual contribution and high-level strategic partnership, the Senior Director Philanthropy Programs will be a part of creating our evolution into a perpetually campaign-ready, donor-centered, leading industry program to support City of Hope's mission.
Reporting to the Vice President, Orange County, this position works collaboratively with the Orange County team to accomplish key fundraising objectives. This role is integral, ensuring that there is synergy across services, primarily between the Office of Philanthropy, the Senior Campaign Director for the Orange County initiative and the Vice President for Philanthropy, Orange County. Acting as a liaison to critical programs in Office of Philanthropy to include individual giving programs (Transformative Giving, Principal and Major Gifts) annual giving, donor relations, industry partnerships, leadership deployment, third party events, OoP's Resource Center and on-line presence, the Senior Director Philanthropy Programs will ensure program integration between the Orange County office and the Office of Philanthropy.
The Senior Director Philanthropy Programs is responsible for planning and implementing the constituent engagement strategy for the Orange County philanthropy program including responsibility for existing events and programs and the development and execution of additional engagement events and experiences on a rolling 18-month timeline. The constituent engagement strategy will be managed both independently and in collaboration with OOP partners, with campaign events managed in partnership with colleagues in Strategic Initiatives and the Campaign to ensure alignment with strategy and messaging.
Under the direction of the Vice President the Senior Director Philanthropy Programs will support overall program management to include all elements of a robust advancement unit: events, campaign support, and coordination of key program initiatives in collaboration with OOP partners. In collaboration with the campaign office and prospect research -- the Senior Director Philanthropy Programs will drive and oversee the development of the OC prospect pipeline, partnering with Prospect Research/Prospect Development and Operational partners within Orange County and the Office of Philanthropy on critical deliverables to support a robust and evolving donor portfolio. The Senior Director Philanthropy Programs will manage research requests and profiles, update gift plans for OC prospects in collaboration with OOP colleagues, meeting agendas, program and event briefings, and coordinate needed technology platforms (Smart Sheet, Teams, Tableau, etc.). The Senior Director Philanthropy Programs also will assist in cultivating individuals and companies for the direct purpose of soliciting funds.
In collaboration, the Senior Director Philanthropy Programs will have specific responsibility for ensuring deeply personal, timely, engaging, and high-quality donor stewardship, donor communications, donor reporting and content management. This will include supporting planned communications to all levels of donors and supporters in alignment with the overall philanthropic strategies such as Weekly Donor Outreach and an Insiders Email (OC President's monthly outreach).
The Senior Director Philanthropy Programs will ensure operational efficiency and effectiveness and be responsible for administrative elements such as gift processing, tracking, and follow-up, presentations, talking points, briefings, and communication drafts. Additionally, the role will serve in a project management capacity and be assigned special projects in support of fundraising and outreach for the Orange County office.Key Responsibilities include:Donor and Constituent Engagement
Program Management and Oversight
- Leads the Constituent Engagement strategy for Orange County in partnership with the Events Team, Senior Executive Director, Donor Experience & Enterprise Leadership Deployment and Senior Campaign Director for Orange County to conceptualize, design and execute signature events. Work with staff and volunteers on all event elements with critical attention to detail.
- Lead and provide logistical direction to support staff on Constituent Engagement activities such as: Salons, campus tours, symposiums, etc.
- Collaborate with Donor Experience and OC team members to deliver timely and effective stewardship and donor experiences. Serve as the OC lead on complex stewardship and recognition projects involving multiple stakeholders and / or working closely with senior leadership. Provide guidance to fundraisers on stewardship activities that maximize interactions with prospects and donors, building loyalty and engagement.
- Partner with the President of City of Hope Orange County, VP, and Senior Campaign Director to plan and execute an annual series of meetings of the President's Advisory Council. This group of community leaders is charged with providing guidance to City of Hope leaders responsible for extending programs to OC. Ensure all volunteers have a positive experience and are appropriately engaged. Recommend targeted communications strategies to inform and leverage the expertise of this group.
- Provide excellent project management, including setting project objectives, identifying, and addressing issues, and securing required resources. Identify process steps and milestones and adjust action plans to achieve desired outcomes. Ensure project execution and outcome achievement.
- Support project planning and tracking tools, functions and reports for key departmental strategic initiatives that support OoP's and the Orange County fundraising plan.
- Strong "influence" skills to align with OC leadership on practices, strategies (metrics, goals, outcomes, strategic priorities) utilizing tactics (negotiation skills, triple constraint, business relationship mgmt. principles). Drive the identification of "people", "process" and "system" capabilities required to move initiatives forward.
- Develop documents, briefings, reports, training materials and presentations for internal and external audiences. Responsible for concise, well-organized reports, summaries, briefing materials and correspondence.
- Responsibilities for fundraising operations include but are not limited to program and volunteer support and the implementation of internal and external communications efforts.
Serve as a Role Model for Office of Philanthropy
- Manage, update, and maintain data to compile relevant reports, summaries, and briefing materials and make recommendations to the VP.
- Work closely with prospect management and prospect research to ensure best practices in data entry, data pulls, reports, dashboard use, prospect profiles and contact report submission.
- Interface with institutional-wide stakeholders, including members of the City of Hope Orange County team, to ensure cross-collaboration and resource integration. Additionally, engage in relationship building with corporate donors, high level donors and committee members to continue getting buy in and commitment to support the campaign.
Basic education, experience and skills required for consideration:
- Act as spokesperson for City of Hope activities as requested. Participate in search committees, task forces and other special projects. Demonstrate an ability to solve problems, overcome hurdles, and navigate sensitive issues with discretion, tact, and strong communication skills. Develop and maintain productive relationships with City of Hope faculty and staff to support fundraising initiatives for COH priorities. Possess thorough knowledge of the key fund-raising priorities for COH. Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. Performs other related duties as assigned or requested.
Preferred education experience and skills:
- Bachelor's Degree. Experience may substitute for subject area requirements.
- 7+ years of fundraising//leadership experience in project management,
- events management or donor relations/prospect management.
- Minimum 3 years supervisory experience required.
- Masters in similar field (preferably healthcare administration, business or public health)
- Strong understanding of the issues, nuances and needs of research, teaching and clinical operations in a complex health sciences research and/or university environment.
- The successful candidate will have substantive experience planning high touch/meaningful donor events in complex fundraising environment. In addition, project management skills are essential.
- Excellent computer skills. This position may require travel, irregular hours and communication with volunteers outside regular business hours
- Strong organizational skills to effectively manage multiple projects from inception to completion, adhering to deadlines, within budget, quality, and desired outcomes/metrics.
- As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.