Lead Security Officer - Evening shift

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Lead the provision and development of the City of Hope security services, for the protection of the City of Hope's patients, family members, employees, vendors and property assets, for the main campus, local community sites and for the operation of the parking facilities. In addition manage the initial on-site response to emergency incidents at the Duarte campus. The role is also responsible for the overall shift supervision of the Security team

Key Responsibilities include:

A professional with qualification together with demonstrated experience at a lead level in a similar environment, or a strong background in security, emergency management or related fields. Specialized knowledge and experience in the operational aspects of security, security systems and parking enforcement and assisting with the development and implementation of strategies and policies relating to these areas.

Daily Operations:

• Lead security officers on shift, operations center operator and badge access. Responsible for security on Duarte Main Campus for both clinical and BRI buildings, as well as offsite locations.
• Supervise the day to day systems and processes for security, locks, access control, CCTV, alarms, traffic management, investigations, event management, permit and public parking, and infringement processing. Security services to be supplied to agreed standards, within budget and to agreed timeframes while maintaining effective relationships with clients across the organization. Utilize two-way radio communication.

Operations Management:

• Undertake investigations into criminal activities and other sensitive matters which may have reputational implications for City of Hope. Recommend strategies to minimize risk, inform management and provide cost effective outcomes. Liaise closely with senior management, police and other regulatory bodies.
• Be available to coordinate the initial response to emergency situations on the City of Hope main campus and work closely with senior management and local & state emergency services.

Budget Management

• Help provide input to the annual operating budgets for security. Assist manager with budgets through their life cycle and ensure targets are met or exceeded.
• With guidance from the manager effectively motivate, and coach staff to achieve prescribed objectives set by the manager by providing clear performance expectations and regular feedback. Document performance outcomes for the manager so that the manager can effectively ensure poor performance is addressed and high performance is recognized and rewarded.

Business Continuity Management

• May be asked to aide in reviewing and updating the Enterprise Support Services-Security Operations Business Continuity Plan, as well as participate in Plan reviews and annual Table Top or Operational Exercises.

Process Improvement

• May assist with producing reports for Committees and Groups as required. Assist in providing Annual Security Reports for: Executive Leadership.
• Conducts investigations in conjunction with the Safety and Occupational Health Department; maintains records and prepares incident reports and other documents pertaining to industrial related injuries. Reviews incident reports submitted by others for completeness and accuracy.
• Investigates complaints and prepares written recommendations to the Security Director for appropriate action.
• Maintains knowledge of basic safety regulations and instructs personnel; notifies and records all security and safety hazards.
• Assists with care and maintenance of department equipment and supplies.
• Attends meetings as required, and participates on committees as directed.
• Provides updated information and requirements to staff at beginning of each shift

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Associate's Degree or equivalent. Experience may substitute for minimum education requirements
• Five years of security experience, preferably in a hospital security setting.
• AB5O8/management of aggressive behavior
• Workplace Violence
• Required lifting and/or carrying of 50lbs or more

Required Certification/Licensure:

• Current CA Driver's License
• Guard Registration card
• Pepper Spray permit
• CPR within three months of hire

Preferred education experience and skills:

• FEMA Foundation Emergency Management
• HICS Basics Training
• International Associations for Healthcare Security & Safety (IAHSS) Basic training certificate within six months of hire
• One year supervisor experience preferred. Criminal justice, law enforcement or related field

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.