About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.City of Hope's commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.Office of Philanthropy Vision Statement:
Philanthropy is at the heart of City of Hope's mission in turning "hope into reality." We offer an extraordinary donor and volunteer experience, one that invites, delights, and deepens relationships over time. City of Hope Philanthropy is one of a handful of premiere, exceptionally-regarded, and top-producing programs in North America.
Recruiting and developing exceptionally talented team members are hallmarks of the Office of Philanthropy. We demonstrate our commitment to our people through continuous learning and development opportunities and aim to foster an environment where each individual can thrive, personally and professionally. We increase the effectiveness of our team through transparency and accountability, building trust within teams; celebrating diversity and inclusion; enhancing team communications and removing roadblocks to maximize activation.Position Summary
Recruiting and developing exceptionally talented team members are hallmarks of the Office of Philanthropy. We demonstrate our commitment to our people through continuous learning and development opportunities and aim to foster an environment where each individual can thrive, personally and professionally. We increase the effectiveness of our team through transparency and accountability, building trust within teams; celebrating diversity and inclusion; enhancing team communications and removing roadblocks to maximize activation.Position Description
The position will contribute to the Office of Philanthropy (OOP) vision by supporting the development of talent management strategies to attract, develop and retain exceptional fundraiser and professional staff to support the mission, culture, and strategic objectives of City of Hope. OOP's work is currently advanced by a staff of nearly 200 staff members and a diverse donor and volunteer base who in 2021 raised $270 million, nearly double where the organization was 5 years ago.
The position will be a key leadership team member responsible for driving the continued evolution of OOP. This position, in collaboration with outside partners, drives critical workforce planning initiatives to build infrastructure, source and develop staff, and keep pace with the growing needs of City of Hope as it expands nationally. The position serves as the key liaison with enterprise HR partners in performance management processes, employee onboarding, compensation, and benefits to include employee relations conversations that meet the unique business needs of OOP.
Reporting to the Senior Vice President National Campaign Initiatives, this position must be responsive as a manager and team leader, and effective at working independently. In addition, the position is responsible for providing leadership and consulting support to the Chief Philanthropy Officer (CPO) and OOP leadership in all areas of Strategic Talent Management (STM). In alignment with the Office's collaborative team-based culture, the Deputy may represent the SVP for operational decisions that involve workforce planning, and strategic talent management and culture. As a member of the OOP Senior Leadership Team, one of the Chief Philanthropy Officer's tripartite Leadership Circles, the position will participate in and sponsor talent related annual project plans that support the OOP Multi Year Strategic Plan. The position also drives the development of the STM annual operating plan.
The candidate for this position should be a team player who values interpersonal relationships, trust and integrity, and provides excellent internal customer service and thrives on close collaboration with their colleagues. Strong communication skills will enable them to effectively develop, implement and document human resource processes and policies in an organized and sustainable approach.
The candidate for this position will bring an enthusiasm for our culture, and they will be both effective and thoughtful in teaching others how to integrate it in their respective roles. Driven by a passion for people, they will enjoy thinking about organizational evolution, staff development and retention, and authentic community engagement with a change management lens. The ideal candidate will have the ability to thrive in an evolving organization and consistently demonstrate values of equity, justice, diversity and inclusion, empathy, generosity, community, and transformation through collaboration.Key Responsibilities include:Strategic Talent Management Leadership
Strategic Talent Team Management
- Provides connectivity to the enterprise Human Resources function to support compensation and total rewards.
- Designs and executes recruitment strategies to opportunistically attract professional fundraisers and professional support staff to realize growth plans and staffing models.
- Develops an industry leading exceptional talent development platform to define and support the current and future competencies needed for next in class philanthropy leaders, fundraisers, and support staff.
- Leads the adoption of best-in-industry practices in OOP by providing coaching and feedback to support frameworks for leaders, managers and teams to foster conversations about employee performance, potential and career growth, and develop uniformity in individual and team goal setting.
- Develops an integrated tracking system to display performance metrics that regularly update the talent pipeline and create leading indicators for future talent needs.
- Develops a Retention Strategy for critical to retain employees with support from an internal HR partner.
- Develops and integrates a staff engagement plan that is driven by data from regular surveys, outside partners, and enterprise engagement surveys, with support of an internal HR partner.
- Develop a remote/hybrid Workforce of the Future that optimally accommodates and deploys the Office's current and prospective talent, supported by an internal HR partner and outside thought partner.
- Reinvents and deploys a remote onboarding, reboarding, and offboarding program to assimilate new staff and optimally foster an environment that supports their integration with tools and practices that measure successful integration.
- Develops a creative employee recognition platform to acknowledge staff accomplishments and milestones.
- Drives development of an annual STM operating plan.
Strategic Leadership Consulting Partner
- Oversees a team of human resources leads and support staff who operationalize the strategy to deliver day-to-day support for recruitment, engagement and retention, onboarding, performance and potential conversations, DEI practices, training and leadership development.
- Oversees outside recruitment partners and external partner relationships for successful launches and transitions that require critical timing
Serve as a Role Model for Office of Philanthropy
- Leverages the enterprises' Leadership trainings to reinforce and provide support to OOP managers and leaders through coaching and feedback in coordination with the enterprises' Human Resource Partner, and CPO for all areas of STM.
Basic education, experience and skills required for consideration:
- Act as spokesperson for City of Hope activities as requested. Participate in committees, task forces and other special projects. Demonstrate an ability to solve problems, overcome hurdles, and navigate sensitive issues with discretion, tact and strong communication skills. Develop and maintain productive relationships with City of Hope staff to represent OOP initiatives and COH priorities. Possess knowledge of the key fund-raising priorities for COH.
- Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. Performs other related duties as assigned or requested.
- Bachelor's Degree in Business, Human Resources, Organizational Development or equivalent
- 10 years in general human resources, talent management, strategy development, learning & development or similar role
- 5 years in an organizational leadership capacity or equivalent as an external partner
Preferred education experience and skills:
- Strengths Finders, Hogan, DiSC
- Advanced degree in related field
- Specialized training in organization development, employee relations, conflict resolution, coaching, and adult learning and development
- Annual continuing education in HR topics
- Strong experience working with executives and senior management to drive business results.
- Experience designing and implementing diverse and high impact strategic initiatives to drive business results and support organizational objectives
- Excellent influencing, leadership, communication skills - particularly within matrix style organizations
- Experience in change management to improve efficiency and effectiveness
- As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.