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Internship IT Service Operations Management

Employer
Henkel
Location
Düsseldorf, Germany
Salary
Competitive
Closing date
Jun 18, 2022

View more

Discipline
Other, Other
Position Type
Internship
Job Type
Other
Organization Type
All Industry, Other Corporate

Job Details

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?
YOUR ROLE
  • Our global IT Service Operations Management Team manages the major IT(IL) processes like incident & problem management as well as change and release IT requests & configuration management including its digitalized workflows on our ServiceNow ITSM application
  • In cooperation with our external IT service desk provider Unisys we plan to move the helpfiles from Windows to ServiceNow knowledge database
  • As this requires restructering of the files and content we would involve the intern to support this manual migration of the helpfile documents into a new structure on ServiceNow
  • Take part of necessary instructions / trainings
  • Active involvement to set up a new using ServiceNow knowledge base for our technical documentation

YOUR SKILLS
  • Student who has successfully passed first semesters in business-related studies, ideally focused on digital technologies, IT, business administration or similar background
  • Very good written and spoken English skills, German is beneficial
  • Firm knowledge of MS Office, IT documentation and IT process is appreciated
  • Availability as of now for six months at our HQ in Düsseldorf
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

Company

WE ARE PIONEERS AT HEART FOR THE GOOD OF GENERATIONS

Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.

The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.

Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. 

Worldwide locations and an international culture shape our global footprint.

Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets. 

 

 

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