Associate Trainer Patient Access

City of Hope
Irwindale, California
Closing date
May 31, 2022

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Life Sciences
Position Type
Full Time
Organization Type

Job Details

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Trainer is responsible for the education and training of the Access Center departments. This position will involve producing efficient training methodologies and be responsible for the instructional design and delivery of classroom-based learning. The trainer works collaboratively with departmental peers and delivers comprehensive trainings to Access Center Personnel. The focus is in understanding the technical tasks within the context of the business operations, not just on the technical aspect of the tasks.

Key Responsibilities include:
  • Develop training content/modules, maintenance of training records and report out to leadership.
  • Training delivery including classroom training, train-the-trainer, and webinars.
  • Ensures job aids and instructional training material remain current.
  • Evaluate and recommend edits on new and existing content to meet the needs of Patient Access.
  • Ensures the effective delivery of departmental training that allows Patient Access personnel to complete functional tasks.
  • Participation in change management process.
  • In concert with the director and other trainers, maintains a centralized repository for all training material while leveraging technology to create sustainable training programs to support Patient Access infrastructure.

Basic education, experience and skills required for consideration:
  • Bachelor's degree or equivalent experience.
  • 1 year of Patient Access experience.

Preferred education experience and skills:
  • Training development/infrastructure and adult learning education.
  • Experience with EPIC, Salesforce, e-Learning, LMS.
  • Maintains cooperative working relationships with staff members; a good team player, detail oriented and organized, excellent written and oral communication skills, ability to take and provide direction.

Additional Information:
  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
  • There are 4positions available.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

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