Scheduler (OR)

City of Hope
Irvine, California
Closing date
Jul 11, 2022

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Life Sciences
Position Type
Full Time
Organization Type

Job Details

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Responsible for the scheduling of patients for perioperative services including Operating Room (OR), Procedure Room (PR), Rapid Response Clinic, and occasionally Interventional Radiology (IR). May include creation of requests for authorization of services as applicable. Follows up on cancellations or requests for changes to appointment or schedule. Will be responsible for check-in/check-out of outpatients. Prepares necessary paperwork for patient appointments. Works with physicians, physicians offices, and other departments as needed.

Key Responsibilities include:
  • Schedules patient appointments as directed by the physician(s) offices, department and other requests.
  • Creates pre-registration record and links pre-registration record to scheduled appointments. Assures that the correct pre-registration account number is linked to the scheduled appointment.
  • Creates a request for authorization of service if applicable. Assures that all pertinent information is included in the authorization request so that the patient financial staff can complete the authorization request as needed.
  • Receives and manages phone calls from patients and departments regarding patient appointments.
  • Schedules appointments as needed via telephone or computer. .
  • Reviews and updates future appointments, surgeries, or procedures as directed.
  • May contact patients under direction of perioperative leadership.
  • Checks in patients when they arrive for scheduled appointment and alerts clinical staff of patient arrival. Provides patients with wrist bands for identification as applicable.
  • Assures use of patient identification when performing tasks such as scheduling appointments or placing arm bands in order to assure accuracy.
  • Refers patients to financial counselors to resolve insurance or payment issues.
  • Develops and maintains necessary records and files for efficient operation.
  • Manages forms inventory to assure forms are stocked and available as needed.
  • Maintains thorough knowledge of various sections within the department in order to provide assistance and back-up coverage when necessary.
  • Any other secretarial duties as directed by leadership including participating in charges, charge capture or reports.

Basic education, experience and skills required for consideration:
  • High School graduate or equivalent.
  • Two years related experience in a health care setting, acute or ambulatory.

Preferred education experience and skills:
  • Some college classes.
  • Two years of experience with patient scheduling in an acute care setting or ambulatory setting.

Additional Information:
  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

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