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Patient Referral Services LVN

City of Hope
Irwindale, California
Closing date
Jul 19, 2022

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Life Sciences
Position Type
Full Time
Organization Type
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Job Details

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary:

Oversees and participates in providing quality & timely access services to prospective and new patients and physicians referring patients to City of Hope. Assures timely coordination of obtaining medical information and coordination of appointment. Performs all duties within the scope of certification utilizing the nursing process within a team approach to total patient focused care. Acts as a patient advocate in all ethical and legal aspects.

Key Responsibilities:
  • Oversees all aspects of new patient access for their assigned service. Delegates various assignments to support staff based on patient acuity and staff availability. May refer more clinically complex cases to the NPS Clinical Nurse III.
  • Conducts new patient assessments utilizing the following parameters: clinical history, current performance status, financial and insurance profile, social concerns. Clinical history and current performance status are documented at point of service in the patient EMR
  • Triages telephone calls appropriately and expeditiously. Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner.
  • Ensures patient have timely access to care by facilitating a warm hand off / one call resolution with the patient receiving an appointment date and time at the end of the call
  • Ensures new patient physician appointment are schedule at point of service for case where physician review is not require.
  • Ensures proper and timely documentation in the patient's EMR and patient's account in Salesforce, including case disposition
  • Prior to initial new patient appointment ensures all outside medical studies are received and are current in EMR
  • Oversees and assists other staff members and/or disciplines, including prioritizing and resolving questions.
  • Utilizes leadership skills in overseeing and assisting members of the health care team to prioritize and resolve issues.
  • Maintains an appropriate level of productivity including meeting department's warm hand off metrics
  • Maintains appropriate level of accuracy for work performed
  • Demonstrates a level of professional practice that supports the delivery of appropriate care and positive working relationships.
  • Maintains a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards.
  • Enhances professional growth and development through participation in educational programs, reviewing current literature, attending in-service meetings, and workshops.
  • Maintains awareness of ongoing performance improvement studies within the unit; assists with the implementation of continuous improvement and solutions determined necessary.
  • Maintains departmental records and files for efficient operations. Assist with identification of trends and issues as it relates to marketing, public announcements, and factors affecting Patient Access
  • Attends and actively participates in meetings as required. Performs other related duties as assigned or requested.

Basic Education, Experience and skills required for consideration:
  • Completion of a licensed vocational nursing program
  • 0-1 year of work experience as an LVN in a medical environment.

Required Certification/Licensure:
  • Current LVN License in the state of California.

Preferred Education Experience and skills:
  • Data entry & computer experience and knowledge of managed care reimbursement factors preferred

Additional Information:

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
  • This position is represented by a collective bargaining agreement
  • Multiple positions open
  • Shirft: FT Days

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability


City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

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