Supervisor, Front Office (Radiation Oncology)

Employer
City of Hope
Location
Lancaster, California
Salary
Competitive
Closing date
May 31, 2022

View more

Discipline
Life Sciences, Oncology
Position Type
Full Time
Organization Type
Healthcare/Hospital

Job Details

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Key Responsibilities include:
  • Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.
  • Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.
  • Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
  • Acts as liaison between physicians, administration, and business departments.
  • Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
  • Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
  • Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
  • Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
  • Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
  • Ensures that authorizations are obtained in a timely manner.
  • Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
  • Maintains knowledge of current health care and billing trends and practices.


Basic education, experience and skills required for consideration:
  • High school diploma or equivalent.
  • Seven years of medical office experience; years of experience may be substituted with a BA degree.
  • Minimum of one year of experience in a leadership or supervisory capacity.

Additional Information:
  • Full-time, day shift
  • Exempt
  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Company

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert