Supervisor, Mobile Donor Op's

City of Hope
Duarte, California
Closing date
May 28, 2022

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Life Sciences
Position Type
Full Time
Organization Type

Job Details

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary:

This is a working supervisor position with primary responsibility for overseeing and supervising the daily operations and workflow of the mobile collections program. However, also works closely with the Manager, Blood Donor Operations and Manager of Recruitment to develop mobile strategies and processes for the efficient collection of blood products at remote sites. Mobile blood drive oversight duties will be assumed most days with administrative and in-center collection duties comprising the remainder of the time.

Supervisory Responsibilities:

Directly supervises LVNs, donor technicians and bloodmobile driver/ mobile logistics technician(s) within Blood Donor Operations.

Key Responsibilities include:
  • Supervises operations to ensure effectiveness, efficiency, and safety of the mobile drive collections program.
  • Ensures appropriate oversight of mobile equipment control processes.
  • Effectively communicates with all customers and team members to meet organizational goals and customer service expectations.
  • Participates in quality assurance activities to continually ensure the safety of the blood supply and provide high quality service to internal and external customers.
  • Maintains competency in all aspects of blood collection procedures.
  • Develops mobile-related standard operating procedures, conducts appropriate staff training and periodic competency assessments.
  • Assists in evaluating new mobile- related equipment. Writes validation plans and conducts validation on new and repaired equipment.
  • Ensures mobile donor reactions are documented by charge nurse and completes follow-up documentation.
  • Works closely with Donor Recruitment staff both in-center and at blood drive sites.
  • Works closely with Manager of Blood Donor Center Operations to ensure adequate staffing on blood drives.
  • Performs administrative duties as related to mobile operations. This includes but is not limited to performance evaluations, coaching and disciplinary action, API, quality monitor reports with follow-up and other duties as necessary.
  • Attends meetings and participates on committees as required. Communicates relevant issues to the Manager, Blood Donor Center and other staff members.
  • Maintains in-center apheresis competency and skills.
  • Reviews donor information and product data. Identifies abnormal values and initiates follow up.
  • Serve as a resource for staff regarding machine trouble-shooting, donor criteria, and donor care planning.
  • Promotes collaboration and teamwork among all member of the Donor/Apheresis Center.
  • Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental and infection control guidelines.
  • Assures compliance within areas of responsibility to applicable State and Federal Regulations, AABB Standards and other applicable regulatory requirements.
  • Maintains current knowledge, skills and competencies through involvement in professional continuing education activities.
  • Maintains, CPR and annual safety certification

Basic education, experience and skills required for consideration:
  • Bachelor's Degree
  • Experience may substitute for minimum education requirements.
  • 4 years recent experience in blood donor collections and/or apheresis procedures in addition to experience in mobile donor operations
  • A minimum of 2 years advanced technical and / or leadership responsibility

Required Certification/Licensure:
  • Registered Licensed Vocational Nurse OR Licensed Phlebotomy Technician
  • Current American Heart Association-Basic Life Support

Additional Information:
  • Shift: Day
  • Job Status: Full-time
  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

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