RN Community Care Coordinator - Surgical Oncology

City of Hope
South Pasadena, California
Closing date
Jul 15, 2022

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Life Sciences, Oncology
Position Type
Full Time
Organization Type

Job Details

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes, and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Position Summary:

The RN Community (Surgical Oncology) Care Coordinator works with an interdisciplinary team to serve as a patient advocate and educator for patients with cancer. The Care Manager determines the needs of the cancer patient and caregivers and facilitates access to appropriate City of Hope and community resources in a timely manner. The RN Community Care Coordinator will educate patients and caregivers about the disease process, treatment options through consultative planning and appointment coordination with physicians and other ancillary services. Collaborates in the development, coordination and implementation of support functions related to cancer including but not limited to patient and caregiver education, community outreach, advanced care planning, clinical trials, health literacy, support groups and classes. Identifies potential/actual barriers to care and works with patient and caregiver(s) to eliminate barriers. Serves as a professional resource in the cancer care continuum and disease process for solid tumor malignancies.

Essential Functions:

Nursing Process and Practice
  • Uses nursing process to assess, plan, implement and evaluate patient care.
    • Consistently completes initial assessment within the timeframe specified for the patient care area
    • Demonstrates clinical knowledge base and provides care that meets professional standards of practice.
    • Interprets assessment data
    • Identifies abnormal assessment/problems and recognizes abnormal diagnostic findings
    • Implements nursing interventions based on plan of care developed from assessment, data, and diagnostic findings
    • Evaluates effectiveness of nursing interventions
    • Provides follow-up regarding clinical issues
    • Assesses and reassesses patients at regular intervals based on data from history, signs and symptoms and interprets diagnostic data
    • Anticipates potential problems based on data from history signs and symptoms and interpretation of diagnostic data
  • Assesses patients appropriately in relation to their disease process, acuity of illness and psychosocial needs.
    • Takes actions in response to change in patient's condition
    • Uses assessment data to develop individualized plan of care for both physical and psychosocial needs
    • Interprets complex diagnostic data and accesses current literature to understand disease entities
    • Serves as a resource to colleagues to help integrate assessment, history, and diagnostic findings into the plan of care
  • Delivers patient care according to Policy.
    • Performs nursing care for a full appropriate assignment
    • Delegates tasks as required by changes in patient acuity
    • Utilizes resources appropriately (i.e., CNS, wound care team, LCSW, dietitian)
    • Consistently anticipates and helps resolve potential problems with patient plan of care

    Education / Patient, Family, Community and Self
  • RNIVs demonstrate assessment of patient and family health literacy to determine patient's/family's ability to comprehend and understand education.
    • Proficient at facilitating comprehension, minimizing/eliminating barriers and providing patient - centered education.
    • Employ educational strategies such as teach back, inclusion of designated caregivers and validating education of individual patients
  • Provide education on a macro level.
    • Contribute to the education of our communities about health, wellness, prevention, and continuum of care issues relevant to the communities.
    • Leader in the review of current literature, attendance at educational programs, workshops, and in-services, with dissemination of information back to peers.
  • Committed to lifelong learning, including on-going pursuit of education, both formal and informal.
    • Strive to exceed the minimum expected level of education for the professional registered nurse (the bachelor's degree), pursue professional certification and promote participation in continuing education offerings both internal and external.
  • Required by California state law, as are all California RNs, to complete continuing professional education to maintain licensure.

  • Leadership
  • Role Models exemplary professional nursing practice in the practice environment and throughout the organization
    • Contributes to EBP projects, Process Improvement, Quality Improvement and/or Shared Governance on unit or organizationally
    • Demonstrates, supports, and teaches Evidence Based Practice techniques to nursing and ancillary staff
  • Role models excellence for the staff experience by:
    • Creating a good working relationship, and positively motivating and influencing peers
    • Being visionary and proactive in empowering teamwork

    Facilitating communication and providing constructive feedback to peers
    • Providing effective management of opportunities for improvement identified on the unit
    • Monitoring and ensuring that patient care delivered on the unit is customer focused
    • Applying decision-making theory and scientific method to solve patient care problems
    • Providing customer service recovery when applicable
    • Acknowledging and assisting in providing unit needs to meet patient care
  • Additional Leadership Roles include:
    • Preceptor and mentor new RNs and nursing students
    • Leadership role with Shared Governance

  • Communication, Collaboration and Teamwork

  • Models' professional responsibility in fostering interdisciplinary communication across the continuum of care
    • Consistently introduces self to patients and families
    • Communicates observations, suggestions, questions, and feedback in a perceived constructive positive manner
    • Promotes an environment of mutual respect and caring by supporting City of Hope Health's Principles of Community
    • Complies with HIPAA standards
    • Utilizes interpersonal skills to facilitate problem resolution with members of the health care team, patient, and their families
  • Demonstrates effective teamwork and collaboration
    • Conveys critical assessment data and pertinent information
    • Communicates effectively with others through shift report and any hand off communication
    • Identifies conflict and seeks consultation towards effective resolution
    • Utilizes feedback to make changes in clinical practice
    • Completes work in a timely manner and assists colleagues when able
    • Recognizes needs and creates opportunities for team building
  • Documents care thoroughly
    • Consistently provides documentation per policy
    • Completes accurate documentation to provide best patient outcomes
    • Demonstrates ability to navigate EMR for appropriate documentation and to retrieve pertinent information

    Problem Solving/Critical Thinking
  • Performs Patient care that identifies quality and safety issues
    • Utilizes critical thinking skills to evaluate patient needs
    • Maintains a safe work environment for self and others by following all hospital and department policies and procedures or if absent refer to user manual or resource staff
    • Identifies patients who have potential for risk/safety issues and implements precautions/care accordingly
    • Demonstrates knowledge of unit specific equipment
    • Interprets unit specific quality indicators and participates in action plans to improve outcomes
    • Interprets nursing specific quality indicators and participates in action plans to improve outcomes
    • Develops action plans to help improve quality and safety issues
    • Evaluates existing quality and safety action plans
  • Demonstrates ability to keep track of multiple responsibilities.
    • Implements care in a manner that ensures completion of high priority tasks before low priority tasks
    • Utilizes resources appropriately to ensure safe and effective nursing care is implemented
    • Willingly adjust workflow to adapt to changing circumstances
  • Demonstrates time management.
    • Responds promptly to changes in daily workflow
    • Completes work assignments within established time frames
    • Completes charting within established time frames
    • Assists colleagues when own work is completed

  • Role model for use of evidence-based practice quality improvement methods.
    • Actively support exemplary delivery of care for patients and family and resolution of quality concerns for patients and families.
    • Utilizing Lean Methodology, the COH City Blueprint, and PDSA concepts, participates in quality improvement.
  • Integrates best current evidence with clinical expertise, patient/family preferences and values into nursing care.
    • Identifies sources of evidence to support clinical decision making
    • Interprets evidence and applies to practice
    • Utilizes evidence-based practice to develop individualized plan of care
    • Implements evidence-based nursing care
    • Accesses policies and procedures and current literature to educate self
    • Identifies opportunities for changes in practice and policies and procedures through evidence-based research

    Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplaceCode of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

    Performs other related duties as assigned or requested.

    Basic education, experience and skills required for consideration:
    • Bachelor's Degree in Nursing required
    • Master's degree in Nursing acceptable if Bachelor's degree is not in Nursing.
    • Minimum two years oncology nursing experience

    Required Certification/Licensure:
    • Current California RN license
    • Current National certification, must be maintained in order to retain RN IV status
    • Current Basic Life Support (BLS) CPR Card through American Heart Association
    • ONS Fundamentals of Chemotherapy Immunotherapy Administration (or obtain within 6 months of hire)
    • OCN certification (or to be obtained within 1 year of hire)

    Additional Information:

    As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

    City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


    City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

    Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

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