REMOTE Assoc Research Business Analyst

About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

** This is a Fully Remote Opportunity. You may sit at any of the 48 States. Must be willing to work Pacific Time Zone hours **

Position Summary
This position reports to the Manager, Sponsored Research Systems and will routinely review and analyze Research Operations business process, workflow procedures, and job functions to provide insight and suggestions for improvements. Participates in related projects to develop business cases during project initiation and maintenance, identifies business needs and develops functional requirements and prototypes for system design, develops testing validation requirements for system testing, and assist in change management strategies for adoption of new systems or system changes throughout the project life cycle. Collaborate with multiple stakeholder groups including the Office of Sponsored Research (OSR), Clinical Trial Support Services (CTSS), Research Business Operations, Office of Foundation Relations (OFR), Office of Technology Licensing (OTL), Corporate Finance, and Information Technology Services (ITS).

Key Responsibilities include:

• Business Process and System Analysis
• Understand and monitor sponsored research business and system processes and how they are defined between various stakeholders.
• Understand system configurations and how to troubleshoot system issues, including configurations for grant management or effort certification research systems.
• Proactively communicate and collaborate with stakeholders at all levels to analyze information needs and functional requirements and deliver the following as needed: Business Case Analysis; Business Process Documentation/Workflow Diagrams; Functional Requirements/Business Requirements Documentation; Functional Specifications and Use Cases.
• Understand the solution options that are available, guide project stakeholders, prioritize options based on merits, and recommend the best option.
• Submit helpdesk tickets related to research systems. Responsible for following-up on ticket submissions and will partner with ITS to ensure patches and fixes have been properly tested prior to installation to the production environment.
• Ensure that the research system users' interests are known and communicated to other project stakeholders.
• Identify all the systems, processes and users that are impacted by the business problem, and/or the solution involved in the use of sponsored research systems.
• Collaborate with developers and subject matter experts to analyze tradeoffs between usability and performance needs.
• System and Sponsored Research Administration
• Act as first point of contact to troubleshoot and resolve system issues with stakeholders.
• Act as the liaison between the business units, technology teams and support teams.
• Coordinates, designs, facilitates and delivers training sessions for research system users.
• Prioritize production issues, enhancements, and projects with and amongst teams.
• Monitors routing and workflow to ensure proposals and awards are moving properly through InfoEd.
• Partner with the other members of the RADM team to support the institutional grant related reporting needs.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Bachelor's Degree in Business Administration, Computer Science or relevant field is preferred.
• Relevant experience may substitute for minimum educational requirements.
• 1 to 3 years of experience as a system support analyst and process improvement or change management systems analyst position in a non-profit organization is preferred.
• Experience in data analysis and systems evaluation

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.