About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.City of Hope's commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.Position Summary
Responsible for the accurate care coordination of inpatient and outpatient interventional radiological procedures and related outpatient pre- and post-procedural appointments.Key Responsibilities include:
Basic education, experience and skills required for consideration:
- Directly responsible for coordinating interventional radiological cases and outpatient procedures for the department radiology and all of the associated divisions
- Coordinates interventional radiological procedures with IR staff and patient to ensure patients are properly scheduled for all procedures and clinic appointments
- Initiates and reviews the interventional procedure Scheduling Data Sheet. Ensures all documentation is complete and the correct pre-op tests are ordered in a timely manner
- Coordinates with New Patient Services to ensure biopsy slides, reports and any other pertinent information is available prior to the patient's procedure date.
- Schedules pre-op appointments. Ensures all documentation is complete and the correct information is communicated and distributed to the patients in a timely manner
- Coordinates pre-op authorizations with the Utilization Review Department and ensures that all clearances requested by provider are received prior to the procedure date.
- Processes pre-op consultations
- Processes labs, order, EKGs, x-rays or any ancillary services as requested by providers.
- Ensures all clearances requested by provider are received prior to the procedure date.
- Directs patient calls regarding pre-op instructions and post op questions.
- Coordinates date of interventional procedures based on doctors OR block time schedules and clinic schedules.
- Coordinates pre-op admission with the Admitting Department.
- Acts as a resource to coordinate schedule of midlevel practitioners and physicians regarding all interventional cases.
- Contacts patients regarding date and time of clinic or proc
- dure related appointments and provides updates to any changes in the schedules.
- Provides updates to physician schedules when clinics or procedures are cancelled. If possible - works with other patients to fill open appointment block times
- Collaborates with clinic scheduling staff if procedure needs to be booked during routine clinic hours so that clinic times and schedules can be adjusted
- Performs other related duties as assigned or requested.
- High school degree or equivalent. Experience may substitute for minimum education requirements.
- Two years work experience in a medical environment. Two years medical office experience: Preferred
- Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program produced by the American Heart Association.
As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.