Clerical Specialist II - Per Diem

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope's commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Primarily responsible for providing data/information entry through into Transfusion Medicine's donor/patient computer information system (Safetrace) related to blood product collection for Donor/Apheresis Center and mobile blood drives, and for serving as Registrars for blood/platelet donors presenting at Blood Donor Center. As Registrar, serves as the initial customer service contact with all donors, answers donor questions relating to donation process, and ensures all initial donor information is accurately entered into computer system. Also responsible for assisting with recruitment of whole blood and platelet donations and on-site conversion of whole blood donors to platelets. Resolves routine donor issues and complaints. Determines when issues need to be transferred to Charge Nurse or Manager of Donor Operations. Responsible for file and chart maintenance, running daily reports for distribution to various functional areas, and ensuring completeness of records to be entered into system.

Key Responsibilities include:

• Serves as the initial in-center customer service contact for all blood/platelet donors. Responsible for computer registration of donors and resolves routine donor issues/complaints. When necessary, gets assistance of Charge Nurse or Donor Center Manager. Treats internal and external customers with dignity and respect in a friendly and professional manner.
• Prepares daily reports from the Safe trace system (Transfusion Medicine Information System) for reconciliation of data entry.
• Generates daily logs, interim reports and product calculations and files in donor charts.
• Inserts IR into platelet donor charts in preparation for TMP (Transfusion Medicine Physician) signature.
• Files whole blood donor history cards and platelets charts in appropriate and accurate manner.
• Provides extensive data entry into Safetrace for all products collected both in DAC and on mobile blood drives within designated time frames.
• Downloads/uploads laptop computer systems before and after blood drives.
• Prepares donor charts, maintains related filing system daily.
• Serves as Registrar for all blood donors coming in to donate blood components. Periodically attends mobile blood drives to serve as Registrar.
• Provides support to charge nurses and staff in Donor Room with duties such as answering incoming calls, ordering and printing blood product labels, posting deferrals and/or memos in Safetrace, and paging CS Techs when needed.

• Reviews daily logs for HLA testing of specific donors to ensure tubes have been drawn and charts are appropriately documented.
• Proactively monitor workflow in donor room to provide administrative support whenever needed.
• Deliver blood products to blood bank when needed.
• Maintains current safety certifications annually.
• Maybe required to input computer data on offsite blood drives as assigned.
• Flexibility with work hours depended on collection schedules for both DAC and mobile drives.
• Assists with recruitment of whole blood and platelet donors as needed.
• Reviews pertinent department standard operating procedures annually and as needed.
• Provides coverage in Canteen/Donor Recovery area when needed. Assist nursing staff with lifting of donors/patients in case of adverse donor reactions.

Basic education, experience and skills required for consideration:

• High School or equivalent.
• Two years in an office setting, preferably in a medical office or healthcare institution.

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.