Service Delivery Manager Data Center - Utility Services and Infrastructure (d/f/m)

Employer
Henkel
Location
Düsseldorf, Germany
Salary
Competitive
Closing date
May 31, 2022

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Discipline
Physical Sciences, Information Technology
Position Type
Full Time
Job Type
Manager
Organization Type
Other Corporate

Job Details

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?
YOUR ROLE
  • Define how to safeguard business needs with 'service model' e.g. support times, ticket resolution, continuous improvement
  • Address common IT standards covering topics for compliance and other obligations towards operations e.g. access concept, operational tasks
  • Manage providers and execution of operations e.g. order execution, SLA performance, daily operations
  • Address escalation towards strategic and tactical provider management based on insufficient target fulfilment/performance of providers
  • Support commercial management of a service, application, and product
  • Facilitate DevOps approach by focusing on automation, continued integration, continued deployment and quality assurance

YOUR SKILLS
  • Bachelor's degree in computer science or similar
  • At least 10 years of work experience in IT (ideally in IT service management or IT infrastructure operations), thereof at least 5 years working in a role closely collaborating with or steering of IT service providers
  • Advanced knowledge in the area of IT infrastructure (servers, databases, networks) and IT Service Management processes (ITIL)
  • Fluent English language skills
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

Company

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Find Us
Telephone
004212834647
Location
Havenlaan 16
Brussels
1018
Belgium

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