Junior IT Service Management (ITSM) Process Expert
- Employer
- Henkel
- Location
- Cairo, EGY
- Salary
- Competitive
- Closing date
- Mar 8, 2022
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- Discipline
- Other, Manufacturing/QA/QC
- Position Type
- Full Time
- Job Type
- Other
- Organization Type
- Other Corporate
Job Details
At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
- Support and improve the current IT Service Management processes
- Resolve tickets and implement enhancements in the related ITSM tool (ServiceNow)
- Develop automated test cases using the tool's Automated Test Framework
- Review the delivered quality of documentation, process execution, audit readiness, and continuously work on improving the processes
- Act as a digital process expert and a point of contact for the ITSM processes as a part of the agile ITSM BizDevOps team
YOUR SKILLS
- Bachelor's degree in Computer Science, Computer Engineering, or Business Informatics
- Minimum of 2 years of relevant work experience
- Fluent English speaker
- Proficient user of MS Office applications (Word, Excel, and PowerPoint)
- ITIL Foundation version 4 is a plus
- Expertise in ServiceNow, Change Management, infrastructure library and testing
Company
WE ARE PIONEERS AT HEART FOR THE GOOD OF GENERATIONS
Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.
The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.
Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Worldwide locations and an international culture shape our global footprint.
Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets.
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