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Associate Director, Medical Information

New York City, New York
Closing date
Jan 15, 2022

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Health Sciences, Medicine
Position Type
Full Time
Job Type
Organization Type
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Pfizer is excited to present an Associate Director, Medical Information open position. Medical Information (MI) is a global customer-focused group within Worldwide Medical and Safety that is responsible for responding to unsolicited inquiries regarding Pfizer products and/or devices. Expectations of this role include, but are not limited to, researching and preparing responses for medical inquiries, as well as interfacing with and supporting Business Unit(s)/Product(s)/Therapeutic Team(s) and global colleagues by providing medical information, product training, and analysis of inquiry trends to support departmental and company objectives. The scope of responsibilities is Local, Regional and Global. Additionally, an Associate Director/Senior Manager is expected to actively participate in and potentially lead relatively complex projects/initiatives.

  • Serves as the subject matter expert for MI on responsible product(s)
  • Exhibits advanced knowledge of MI work and processes as well as comprehensive understanding of other internal stakeholders
  • Researches and analyzes scientific information to answer escalated MI inquiries taking into consideration labeling differences between countries
  • Creates, maintains and optimizes local, regional and global MI document collections by ensuring that responses are medically and scientifically accurate, timely, fair balanced, and meet customers' (HCPs and patients) needs
  • Ensures the availability, accuracy, and maintenance of medical content via digital channels such as MI country websites (HCP and patient), and performs search optimization for ease of content identification by customers
  • Proactively seeks collaboration with Global colleagues to ensure we have a global view of product information, business intelligence and best practices and to achieve efficiencies
  • Interprets and communicates trends and business insights based on inquiry analysis to the Product(s)/Therapeutic Area cross-functional team(s) and proposes course of action when relevant
  • Actively participates and interacts with medical colleagues and cross-functional team members to ensure sharing of insights and data and significantly contributes to the management of product issues/crisis
  • Establishes strategic partnerships with internal stakeholders where applicable to identify opportunities for MI to bring value to Pfizer business
  • Drives new innovative solutions to improve MI processes and responses and to resolve problems based on comprehensive business knowledge
  • Ensures that the frontline personnel have the necessary product training and resources to appropriately meet customer needs and expectations · Facilitates the development and maintenance of formulary-related documents in support of improving access to state Medicaid and managed care formularies in the US
  • Provides guidance in the revision process for regulatory changes in Part III of the Product Monographs for Canada
  • Serves as a core member of Medical Review Committee for assigned product(s) to ensure alignment and consistency of proposed medical communication materials with MI content provided to external parties (e.g., Scientific Response Documents) and identify the need for new MI content or updates to existing content
  • Provides guidance for the appropriate use of scientific evidence by reviewing materials developed by external compendia (e.g., Medical Letter, MediSpan, treatment guidelines)
  • Actively participates or lead/co-lead Regional and/or Global projects/initiatives that have an impact beyond the function and/or the country. Acts as a resource for other MI colleagues locally, regionally or globally
  • Participates in mentoring, coaching and training of new and existing colleagues
  • Takes the lead at resolving issues related to the day-to-day work, proposes recommendations and drives implementation of required changes, new processes, etc.
  • Supports key scientific conventions/congresses through participation in meeting's preparation or post-congress involvement with cross-functional teams, as well as staffing of MI booths during congresses
  • Maintains compliance with country, regional, and global training requirements on standard operating procedures (SOPs) and local laws, regulations and marketing practices
  • Provides an MI perspective on the development and revision of SOPs, implementation guidelines (IGs), and Work Instructions (WIs) as necessary
  • May act as a back-up medical reviewer of promotional material in Canada


Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
  • Bachelor's degree and 5+ years' experience in the provision of medical information to health care professionals OR Master's degree and 3+ years' experience in the provision of medical information to health care professionals OR PharmD/PhD/MD/Doctorate ofNursing degree and at least 2 years' industry post-doctoral training (Fellowship) in Medical Information, Medical Affairs, or comparable medical information experience
  • Possesses advanced skills at critically evaluating literature
  • Possesses advanced skills at writing/summarizing clinical and scientific data
  • Demonstrates excellent relationship management skills and the ability to influence and negotiate outcomes
  • Exhibits strong oral and written communication skills
  • Demonstrates strong analytical skills
  • Highly proficient in recognizing needs, prioritizing work, and taking initiatives on projects/assignments
  • Effectively deals with ambiguity, embraces change and adapts quickly to change
  • Excellent collaboration and interpersonal skills with local, regional and global colleagues
  • Demonstrates initiative and works independently on complex projects
  • Creates an environment where innovation is standard and takes appropriate risks to advance innovative processes
  • Able to effectively work and collaborate in a virtual work environment
  • Proficiency with computer and software applications (i.e., Microsoft office), experience with MI systems used for information requests and content management, and skilled at utilizing medical literature and drug information databases

  • BS in Pharmacy, B.Pharm, Masters, PhD, PharmD, or MD
  • Post-doctoral training (Fellowship) in Medical Information, Medical Affairs, or comparable industry experience
  • 5 or more years of pharmaceutical Medical Information experience preferred


Role may require travel to NA offices in New York City, Collegeville, Lake Forest and/or Kirkland for regional department meetings, team meetings, and/or meeting with internal stakeholders.

May also require travel for key scientific congresses.

Other Job Details:

Last Date to Apply for Job: January 14th, 2022

Additional Location Information: New York, NY; Collegeville, PA; Lake Forest, IL; US - Remote; Quebec, Canada


Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.


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