Medical Assistant

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

Prepares patients to see physician, facilitates lab tests and other physician orders as needed. Assists the lead LVN/ Manager with front office and clinical duties as directed.

Key Responsibilities include:

• Greets patients and escorts them from the waiting room to exam rooms; prepares patients for exam or treatment.
• Prepares exam rooms with necessary instruments prior to patient appointment.
• Assists physicians in preparing for examinations and minor procedures.
• Performs basic nursing procedures including non-sterile soaks and applications of simple dressing and perineal care.
• Obtains and documents patient vital signs in EMR, including temperature, blood pressure, height/weight, respiration and pulse and pain level.
• Obtains and documents patient's favorite pharmacy, smoking history, allergies and current medication list.
• Prior to patient appointment assures all reports and other medical information are current in EMR.
• Maintains a safe, comfortable and therapeutic environment for the patient and their families.
• New patient intake, Pre-registration, insurance verification and eligibility, authorizations and record collection prior to initial visit.
• Registration of all new and existing patients, including directing patient to complete forms, collection of insurance and ID cards.
• Answers M.A. phones, takes messages, enters messages in EMR and returns phone calls on same day.
• Schedules tests and off-site procedures when necessary.
• Follows check- in and check-out procedures for all patients. Schedule follow up appointments and obtain authorizations for treatment, testing etc. as needed. Calls patients to confirm appointments.
• Disposes of contaminated items according to OSHA guidelines.
• Communicate Consultations and treatment summary to primary care and referring physicians.
• Replenishes supplies, stocks and cleans exam room daily.
• Takes medical stock inventory and communicates supply shortage to Manager.
• Maintains company code of conduct and patient confidentiality as regulated by HIPPA.
• Attends annual CPR, OSHA and CLIA training programs as applicable.
• Attends all staff meetings.

Basic education, experience and skills required for consideration:

• High school diploma.
• Training in specialty specific assisting a plus.
• One year experience in primary care/or an ambulatory clinical assisting.
• Experience performing lab test and processing lab and diagnostic study orders.
• Experience with Electronic Medical Records (EMR) preferred.

Required Certification/Licensure:

• Certified Medical Assistant, current/valid CPR certification (BLS from American Heart Association).

Additional Information:

• This position is represented by a collective bargaining agreement.
• Full-time, day shift
• To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.