About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.Position Summary
City of Hope's mission is to "turn hope into reality." Focused on eliminating cancer and diabetes, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its cutting-edge research, its exquisite and compassionate clinical care and its advancement of medical education and study, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for their role in building a successful future of delivering new cures, treatments and education.
The Office of Philanthropy's vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of stellar faculty offer advancement leaders new opportunity for partnership between philanthropy, research and patient care.
The Office of Philanthropy is looking to make a transformative hire in a newly created Vice President of Planned and Major Gifts. This innovative leader will report to the Senior Vice President of Individual Giving. (SVP) and serves the Office of Philanthropy in developing, socializing, and executing strategies to build a robust pipeline of individual donors and prospects, focused primarily on Planned Gifts (Estate Bequests, Deferred Life and Real Estate) as well as Major ($100,000 to $1,000,000), Special ($25,000 to $99,999), and Leadership Annual Gifts ($1,000 to $24,999.) Position develops and executes annual and multi-year campaigns and leads the movement of the current philanthropic model to a greater focus on securing private support from individual donors at the above annual ($5,000+) levels and above. Position will carry a personal portfolio of 25-40 donors and prospects capable of making high-level outright and planned gifts. We are seeking a pioneering leader who is used to building programs from the ground up and building upon these foundations thru active listening with both internal and external stakeholders. A proven track record in building successful, creative and trust-based partnerships with frontline fundraisers, prospect management colleagues and a diverse pool of prospects and donors is critical. The VP will oversee implement, drive and support the major giving and planned giving architecture to support a comprehensive fundraising campaign. The VP will work closely with the SVP Individual Giving and the Campaign architect to ensure there is programmatic alignment on campaign approach and delivery.
Position is responsible to oversee the development and implementation of an innovative and integrated grateful patient fundraising program that focuses on faculty engagement, identifies new prospects through various screening and referral services, targets and assigns prospects to staff, and conducts coordinated solicitation approaches. Interacts regularly with financial, estate and tax-advisory professionals, including creation of educational and relationship-building opportunities. Serves as the leadership liaison and key stakeholder with Guest Relations Services to ensure that high-touch service is provided to identified prospects, donors, volunteers, and community VIPs. Overseeing planned giving, major, special and leadership annual gifts programs, this position will ensure a continuum of relationship-building strategies is donor-centered and highly collaborative within the Office of Philanthropy. Serves as an active participant on various campaign and leadership teams and task forces. Position will work with Senior Vice President and OOP leadership to identify enterprise funding priorities, and create, socialize and execute fundraising strategies to reach financial targets. Drives critical pipeline building activity that results from partnerships with existing program areas, both within and external to the Office of Philanthropy, including foundations, corporate and industry programs, and various online giving campaign activities. Supports the design, implementation and reinforcement of an industry-leading, metrics-based, moves management process that fully leverages available technology and aligns staff performance and incentives with the departmental objective. Position serves as a senior member of the Individual Giving leadership team and shares responsibility for cultivating a culture of excellence, collaboration, accountability, and efficiency, in order to move the Office of Philanthropy toward recognition as a model of excellence among elite fundraising programs.
- Develop progressive annual and multi-year plans, in conjunction with the larger campaign strategy, with leading-industry evaluation tools to grow private support activity from the Planned Giving, Major, Special, and Leadership Annual Gifts programs. Integrates these programs within the entire Office of Philanthropy structure to ensure a seamless and exceptional donor experience. Manages program teams (Planned Gifts, Major Gifts, Special Gifts) and assigned staff.
- Portfolio management and execution of strategies related to approximately 25 high-level donor (gift capacity at $250,000 and higher) prospects.
- Design, monitor and evaluate a fully articulated prospective donor pipeline that incorporates faculty referrals, grateful patient identification, additional program engagement/referrals. Works with Prospect Development to determine the appropriate strategy for engagement and solicitation. Works with SVP and interfaces with faculty and clinician leadership.
- Enforce a metrics-based, moves-management model for calling officers that regularly evaluates performance and productivity and is aligned and incented with the overall objectives of the Office of Philanthropy.
- Leadership responsibilities and representation throughout the Office of Philanthropy and City of Hope.
Key Responsibilities include:
- Assist the planned giving team in reaching its goal by consistently using collaboration, strategy and a focus on the frontline to achieve annual metrics and financial goals. Includes:
- Manage key planned giving fundraising initiatives in alignment with City of Hope goals through current fundraising priorities and special fundraising initiatives.
- Develop prospect pipeline through programmatic and individualized approaches to identify, qualifying, developing and moving individual prospect relationships.
- Develop and implement thoughtful, strategic cultivation, solicitation and stewardship plans for individual planned giving prospects and donors to move these prospects through the donor cycle.
- Maintain an active portfolio by maintaining regular, effective contact with donors through various activities and communications, with an emphasis on face-to-face meetings.
- Identify, organize and direct the efforts of philanthropic volunteers as needed.
- Develop and implement joint major/planned giving opportunities in collaboration with colleagues from across the institution, leading to successful joint solicitations.
- Provide strategic oversight in creating tools for the Office of Philanthropy to increase awareness of, and participation in, planned giving; includes mailers and marketing material, annual recognition and/or community events and giving society management.
- Support and partner with fundraising colleagues in securing planned gifts by providing technical expertise, options and proposal language, and participating in prospect meetings as appropriate.
- Stay abreast of planned giving trends, opportunities and related legislation, and provide regular updates to colleagues.
- Develop ongoing opportunities to identify new planned giving prospects, and partner with frontline colleagues to ensure these prospects are actively qualified and engaged.
- Oversee the City of Hope legacy donor giving society.
- Managing team of a Director of Planned Giving and a Coordinator with a focus on accountability, best practices and collaboration. The incumbent will demonstrate an ability to motivate staff toward adherence to key performance indicators and to maintain a productive culture. Includes:
- Oversee management of staff and act as mentor for all content and professional development areas. Includes serving as a resource in developing strategies, conducting ongoing conversations regarding performance in relation to metrics and articulating opportunities for employees' growth and professional development in a thoughtful manner.
- Provide leadership throughout employees' tenure, from interviewing and making thoughtful hiring decisions, and providing foundational onboarding to new employees, to ensuring high employee retention within the Office of Philanthropy.
- Responsible for team oversight and ensuring a positive working relationship between other City of Hope Departments and employees. Position includes direct oversight of two employees.
- Provide guidance and feedback to Director of Development, Planned Giving in the development of a national planned giving strategy and geographically-broadened portfolio.
- Provide guidance and feedback to Director of Development, Planned Giving, with respect to planned giving donor society members.
- Responsible for meeting established performance goals for team.
- Serve as a role model for the Office of Philanthropy. Includes:
- Act as spokesperson for City of Hope activities as requested.
- Participate in search committees, task forces and other special projects.
- Develop and maintain productive relationships with City of Hope faculty and staff to support fundraising initiatives for COH priorities.
- Demonstrate an ability to solve problems, overcome hurdles and navigate sensitive issues with discretion, tact and strong communication skills.
- Possess thorough knowledge of the key fund-raising priorities for COH.
Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
Performs other related duties as assigned or requested.Basic education, experience and skills required for consideration:
Preferred education experience and skills:
- Must have a Bachelor's Degree in business, philanthropy or related field.
- Must have at least 15 years of fundraising experience.
- Master's degree preferred.
- A seasoned professional with background in an academic medical center, or comparable academic/university setting, and/or a national health care organization.
- CFRE credentials highly desirable.
- Success in managing a high-level portfolio of high-level prospects and donors capable of making six and seven figure gifts. A skilled, experienced and motivational leader and manager with demonstrated ability to successfully supervise and lead varying levels of administrative and professional staff.
- Experience in coaching and mentoring development officers in all aspects of the solicitation cycle and in managing, motivating and retaining a staff within the context of complex organization
- Skilled and experienced manager with high emotional intelligence who can flex their supervisory style to adjust to various staffing assignments; demonstrated success in using performance metrics to motivate intended behaviors and outcomes.
- Strategic thinker, with sound judgment, decision-making skills, diplomacy, exceptional and compelling verbal and written communication skills, negotiation, coaching, customer service, and the ability to close gifts.
- Results-oriented leader, adept at planning, prioritizing, organizing and follow through. A team player and leader who values collaboration, including sharing credit when appropriate.
- Credible professional who inspires confidence with donors and financial/legal services providers.
- The successful candidate should enjoy working with people, especially high-profile donors and volunteers, be goal-oriented, and work well under pressure.
- A passion for building relationships and providing high levels of support and collaboration with colleagues and peers.
To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.