Associate Trainer Patient Access

About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary
The Trainer is responsible for the education and training of the Access Center departments. This position will involve producing efficient training methodologies and be responsible for the instructional design and delivery of classroom-based learning. The trainer works collaboratively with departmental peers and delivers comprehensive trainings to Access Center Personnel. The focus is in understanding the technical tasks within the context of the business operations, not just on the technical aspect of the tasks.

Key Responsibilities include:

• Develop training content/modules, maintenance of training records and report out to leadership.
• Training delivery including classroom training, train-the-trainer, and webinars.
• Ensures job aids and instructional training material remain current.
• Evaluate and recommend edits on new and existing content to meet the needs of Patient Access.
• Ensures the effective delivery of departmental training that allows Patient Access personnel to complete functional tasks.
• Participation in change management process.
• In concert with the director and other trainers, maintains a centralized repository for all training material while leveraging technology to create sustainable training programs to support Patient Access infrastructure.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Bachelor's degree or equivalent experience
• 1 year of Patient Access experience

Preferred education experience and skills:

• Training development/infrastructure and adult learning education
• Maintains cooperative working relationships with staff members; a good team player, detail oriented and organized, excellent written and oral communication skills, ability to take and provide direction

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.