The primary purpose of the Health Education Specialist position is to perform advanced level activities in support of cancer prevention and research to reduce health disparities and promote health equity in MD Anderson's catchment area. The Health Education Specialist will manage, and coordinate projects aimed at establishing community outreach and education partnerships to increase awareness, understanding and reduce barriers to clinical trial participation in Asian American communities. **The ideal candidate will have experience with health education in the Asian community** Job Specific Competencies:Community Outreach for Research:
* Develops and maintains community relationships with local, regional and statewide organizations. Impacts clinical trial participation among underserved and Asian communities by coordinating community outreach and education activities, academic and community partnerships. Supports Community Advisory Boards and Task Forces that advise the Center for Community-Engaged Translational Research (CCETR) and research projects. Creates contact/partnership databases to maintain relationships and track outreach/partnership activities. Connects researchers to populations they need to achieve their research aims. Uses culturally appropriate community engagement strategies, evidence-based programs and materials to identify, educate, recruit and retain diverse study participants.Community Education, Planning, Implementation and Evaluation:
Plans educational programming to increase understanding of research and clinical trial participation. Facilitates clinical trial community education and training sessions in English, Chinese, Vietnamese or Mandarin. Supports institutional and community programs to address: Health Disparities, HPV Awareness and screening, Tobacco Control, Energy Balance/Obesity and Survivorship, locally and statewide. Provides ongoing support to translate research into community practice. Responsible for generating formats and reports to document achievement of program milestones. Collaborates with other institutional and community groups to plan CCETR's clinical trial awareness events.Other Duties:
Other duties as assigned includes but is not limited to collaborating with researchers/investigators in preparation for oral presentations, meetings, providing periodic reports to CCETR, research teams and/or other entities interested in Community Outreach and Education.CompetenciesService Orientation
Provide service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:
- Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times
- Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, institutional policies and procedures
- Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
- Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.Performance Statement Examples
- Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.
- Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.
- Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions to obtain satisfaction by addressing the root cause of the issue. Problem solves with patient, family member, caregiver or clinical team to aid in proactively resolving issues and concerns.
- Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
- Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when it is necessary to escalate situations to leadership to ensure customer satisfaction.
Required: Bachelor's degree in Public Health, Health Education, Community Health Education or related field. EXPERIENCE:
Required: Two years experience coordinating patient education programs.
Preferred: Experience in health program coordination, training, health education in Asian community settings. Experience in community relations and familiarity with community-based participatory research and education/messaging through social media.OTHER:
Required: Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html