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Senior Technical Customer Service (TCS) Engineer

Employer
Henkel
Location
Singapore, SGP
Salary
Competitive
Closing date
Dec 4, 2021

View more

Discipline
Physical Sciences, Engineering, Information Technology
Position Type
Full Time
Job Type
Other
Organization Type
All Industry, Other Corporate

Job Details

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.
YOUR ROLE
  • Excellent teamworking relationship with Sales and Marketing team.
  • Provide onsite technical support for customers when needed
  • Teamwork with Field TCS and Sales and Product Development to support customer enquiries
  • Preparation of accurate and timely reports
  • Design test, prepare samples, run tests, and report the results
  • Provide on-site customer visit and lab trials
YOUR SKILLS
  • Bachelor Degree in Chemistry or relevant engineering/technical discipline.
  • Possess min. 3-5 years of experience in Semiconductor/Camera Module/Sensor/Memory device related industries.
  • Work experience in composites, coatings, or adhesives, thermal management material and sealants is an advantage
  • Great interpersonal and communication skills
  • Ability to design material characteristic and/or failure test based on the customer issue and assessment
  • Ability to communicate with customer to understand the requirement and provide customer solution
  • Knowledge and experience of material property test with DSC, DMA, TMA, TGA, Rheometer
  • Knowledge and experience of handling of SEM, EDX, dispenser, FTIR, Datacon Die Attach is an advantage
  • Ability to prioritize tasks based on urgency and importance
  • Good trouble-shooting and analytical skill
  • Cultural diversification - work experience in different geographies, multi-lingual is a plus
  • Travel Required (up to 15%), SEA region

Company

WE ARE PIONEERS AT HEART FOR THE GOOD OF GENERATIONS

Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.

The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.

Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. 

Worldwide locations and an international culture shape our global footprint.

Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets. 

 

 

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