Technical Customer Service Engineer
- Employer
- Henkel
- Location
- Tuzla, Turkey
- Salary
- Competitive
- Closing date
- Feb 11, 2022
View more
- Discipline
- Physical Sciences, Engineering, Information Technology
- Position Type
- Full Time
- Job Type
- Other
- Organization Type
- All Industry, Other Corporate
Job Details
At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
- Act as a technical expert for Henkel's Vehicle Repair Maintenance (VRM) business in Adhesive Technologies
- Drive top projects, engage and involve in Sales and Marketing initiatives and programs
- Realize specialized trainings for customers - Distribution, OES, Glass fitters, fleet, etc.
- Responsible for training/upskilling of local internal team such as Technical Sales Engineers
- Assume responsibility for Training and Application Center, coordinate and conduct trainings, technology days and webinars with Sales and Marketing teams
- Support for critical customer applications, provide technical information and recommending products, educate them for correct use of our products
- Follow latest trends in application technology for the markets served by Henkel VRM and feed innovation pipeline
- Be the first customer of new products developed by the R&D department, test & validate products and applications, prepare detailed test reports
- Coordinate local/regional product certifications
- Represent Henkel VRM at conferences, trade shows and meetings regarding avenues of research and new advances
YOUR SKILLS
- University degree in Chemical Engineering, Mechanical Engineering, Automotive Engineering, Industrial Engineering or related departments
- Minimum 4-5 years of experience in a related field
- Know-how in automotive aftermarket, repair methods and technologies is a plus
- Ability to use hand tools and equipment
- Fluent in English both spoken and written
- Excellent team working and relationship skills
- Effective communication and presentation skills, good command of MS Office applications
- Valid driving license and flexible for traveling; regular short-term business trips is expected in the area of responsibility to customers and other facilities
Company
WE ARE PIONEERS AT HEART FOR THE GOOD OF GENERATIONS
Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.
The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.
Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Worldwide locations and an international culture shape our global footprint.
Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets.
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