Sr. Manager, Medical Information, HIV

Foster City
See job description.
October 06 2021
Other, Other
Position Type
Full Time
Organization Type
Job Type

Sr. Manager, Medical Information, HIV
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gileads therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the companys five core values. Thats because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Working under minimal direction, the Senior Manager of Medical Information will respond, verbally and in written format, to medical inquiries from healthcare professionals, patients, and consumers (or, at a regional level, to medical affairs staff in affiliates and distributors in response to escalated, complex requests). The Senior Manager may have direct-line management responsibilities for one or more staff members.

Routine responsibilities may include working either independently or with dedicated staff in:

  • Utilizing Medical Information Response Documents (MIRDs) to provide scientifically balanced responses to external parties (healthcare providers and patients) or internal parties (affiliates and distributors) requesting medical or product information
  • Creating or updating standardized MIRDs
  • Researching and creating new scientific responses to unanticipated inquiries
  • Maintaining a record of all interactions via a relational database
  • Recognizing, obtaining pertinent data on, and accurately transmitting adverse events or product complaints to the appropriate internal departments
  • Review of promotional or Medical Affairs content for medical accuracy
  • Evaluating drug compendia for accuracy, if applicable
  • Planning scientific conference medical booths, attending conferences, and staffing the medical information booth to respond to unsolicited requests for information
  • Developing and communicating metrics and insights for other internal departments
  • Reporting adverse events per Standard Operating Procedure
  • Leading or participating in internal and external QA processes which may include evaluating product inquiry reports, creating a system to solicit feedback, and ensuring consistency of responses
  • Interacting with affiliates and ensuring the proper triage of global queries
  • Leading the publication update of annual regulatory reports for Gilead's marketed products, if applicable
  • Managing employees and/or small teams
  • Update and ensure compliance to Medical Information standard work practices and operating procedures
  • Develop departmental strategic initiatives to address major activities within assigned therapeutic area (product launches, labeling updates, etc.)
  • Develop and maintain a deep knowledge of product, disease state and competitor knowledge for assigned therapeutic area
  • Critically reviewing, editing, and/or writing scientific documents such as reimbursement dossiers, draft manuscripts, and slide sets
  • Developing policies and procedures
  • Training staff, new employees and interns

  • Excellent written, verbal and interpersonal communication skills
  • Knowledge of therapeutic areas in which Gilead is operating
  • Knowledge of applicable regulatory and legal requirements for the provision of medical information in the pharmaceutical environment
  • Strong organization and project planning skills
  • Ability to work well in multi-disciplinary teams
  • Able to work under limited direction
  • Ability to manage multiple projects in a fast-paced environment
  • Must have strong attention to detail, excellent project management and problem-solving skills, and think creatively
  • Thorough understanding of processes and regional or country regulations related to the provision of medical information services within the pharmaceutical industry
  • Demonstrated success in developing and maintaining good working relationships with internal departments and external contacts
  • For those who have personnel management responsibilities: demonstrated ability to manage and lead staff members

Specific Education and Experience Requirements
  • Requires Master\'s degree or advanced scientific or medical degree (MD, PhD, Pharmacy, RN or equivalent).
  • Prefer 3+ years of experience in the pharmaceutical industry, especially in Medical Information or Medical Communications.

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans\' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S. employees and contractors to receive the COVID-19 vaccines as a condition of employment. Full vaccination is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.\u200b

For more information about equal employment opportunity protections, please view the EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

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