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Senior Technical Customer Service Engineer

Employer
Henkel
Location
Sriracha Chonburi, Thailand
Salary
Competitive
Closing date
Oct 2, 2021

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Discipline
Physical Sciences, Engineering, Information Technology
Position Type
Full Time
Job Type
Other
Organization Type
All Industry, Other Corporate

Job Details

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.
YOUR ROLE
  • Is responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers
  • Recommends solution and perform technical visits (meeting, audits demonstrations troubleshooting, etc.) for customers with documentation
  • Report's quality issues / customers claim to relevant parts of the organization
  • Works with application equipment to provide solutions to enhance customer adhesives related processes.
  • Reports technical results and contributes to customer presentations
  • Works effectively on SBU and/or Regional specific projects. Contributes to project plans and helps the team to deliver project goals
  • Perform the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
  • Quantifies, document and reports Henkel's solution's value to customers
  • Project management and coordination on technical aspects of product application. Is responsible to work closely with global team and align on key projects and business priorities
  • Is responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
  • Promotes internal SBU Innovations and best learning cross accounts.
  • Respects and promotes the internal Henkel SHEQ rules
YOUR SKILLS
  • BA/BS Degree in chemical engineering, material science, chemistry or business or related discipline required
  • At least 3 years working experience in electronic industry (could be process engineer, production which related with adhesives process, R&D, field service engineer)
  • Good English communication
  • Project management skills
  • Strong communication skills to collaborate with technical, product development, sales and business team globally to support customers' projects and applications
  • Strong analytical / problem solving skills to provide solutions to customers
  • Team player - able to share knowledge, motivate and positively influence team members
  • High affinity to digital tools & processes
  • Knowledgeable in Power Point, Word, Lotus Notes, Excel, Microsoft Project and Statistical Analysis Software is preferred

Company

WE ARE PIONEERS AT HEART FOR THE GOOD OF GENERATIONS

Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.

The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.

Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. 

Worldwide locations and an international culture shape our global footprint.

Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets. 

 

 

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