Data & Analytics Project Service Manager (d/f/m)

Employer
Henkel
Location
Düsseldorf, Germany
Salary
Competitive
Posted
September 14 2021
Ref
21021067
Position Type
Full Time
Organization Type
Other Corporate
Job Type
Manager
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
  • Take responsibility for the transfer of existing as well as new data products into our in-house technology center
  • Take pride in setting up several offshore teams embedded in our global data & analytics product organization
  • Actively participate in cross-functional DevOps teams using agile methods to deliver high business value with our data products & services
  • Run sourcing projects, ensuring proper knowledge transfer and stable IT services including selecting the right candidates
  • Facilitate DevOps approach by focusing on automation, continues integration, continues deployment and quality assurance
  • Define how to safeguard business needs with the 'service model' e.g. support times, ticket resolution, continuous improvement
  • Manage build-up and knowledge transfer of service teams to ensure high quality data products
  • Support commercial management of products as well as cost containing of services & technologies
  • Safeguard common IT standards covering topics like compliance and other obligations
  • Address escalations towards provider & internal teams
YOUR SKILLS
  • Master's degree or higher in computer science or related field
  • At least 7 years of international experience in IT
  • Strong skills in project/product management, DevOps, DataOps and agile practices such as Scrum
  • Very good understanding of Analytics and/or BI
  • Proven track record in offshore IT Provider and/or IT Service management
  • Good knowledge in the area of IT technology, process and information security aspects
  • Knowledge in IT operational processes such as incident-/problem and change-management and other ITIL processes
  • Team player with excellent communication skills in English; German language skill is a plus

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