ServiceNow Team Manager
- Employer
- Henkel
- Location
- Makati, PHL
- Salary
- Competitive
- Closing date
- Sep 24, 2021
View more
- Discipline
- Other, Other
- Position Type
- Full Time
- Job Type
- Manager
- Organization Type
- All Industry, Other Corporate
Job Details
At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage.
As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.
YOUR ROLE
- Manage ServiceNow Center of Excellence daily operations, team performance and tickets, and stakeholder interaction (including issue escalation, setting and managing expectations, identifying needs, and evaluating alternative business solutions where applicable)
- Steer specific agile streams (e.g. Platform, IT Service Management, Custom Apps) and develop ServiceNow together with Henkel stakeholder worldwide
- Monitor and ensure that the team meets all targets based on Key Performance Indicators (KPIs) and Service Level of Agreement (SLAs); Handle capacity planning for the team and work schedules, maintenance planning, and release review and planning
- Develop and implement internal policies, in line with the compliance control requirements set by the Process Owners or Global Governance Board; Ensure efficiency on delivery of projects to maintenance, in collaboration with the projects team and/or Process Owners
- Create and finalize performance appraisals of team members; Identify training opportunities for team members
- Prepare handover of new applications / processes; Ensure correct execution of controls and regular checks
- Govern prioritization of technical requests and demands, approval of releases, and acceptance of new demands and enhancements; Drive continuous operational excellence
- Graduate of Bachelor's Degree in Information Technology, Computer Science, or related courses
- With a minimum of three (3) years related experience in ServiceNow (overarching knowledge on Development, Administration, Customizations, and Solutions)
- Must have at least three (3) years of experience in People Management
- Being a ServiceNow Certified Application Developer and ServiceNow Certified System Administrator is highly preferred
- With working knowledge and experience in Agile Methodology for Project Management
- Experience in IT Service Management is required
- Must have excellent command of spoken and written English; With skills in global stakeholder management, negotiation, and presentation
Company
WE ARE PIONEERS AT HEART FOR THE GOOD OF GENERATIONS
Our purpose "Pioneers at heart for the good of generations" unites what we stand for, how we work, and forms the basis for our strategy.
The pioneering spirit of our company founder, Fritz Henkel, is what continues to differentiate us and unites Henkel employees worldwide. The ambition and motivation to work together on the solutions of tomorrow. Today. Every day. We do this not only for ourselves, but also for future generations, because we share a common responsibility.
Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Worldwide locations and an international culture shape our global footprint.
Henkel products and technologies are available worldwide. With employees from 124 nations and locations around the world, we achieve a strong presence both in mature and emerging markets.
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