Sr. Manager, Patient Support Program Analytics

Foster City
See job description.
August 18 2021
Position Type
Full Time
Organization Type
Job Type

Sr. Manager, Patient Support Program Analytics
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gileads therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the companys five core values. Thats because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Sr. Manager, Patient Support Program Analytics

Located in Foster City, CA

At Gilead, we are driven to develop lifesaving products that make a difference for patients around the world. Every day, we strive to transform the promise of science and technology into breakthrough, innovative therapies that have the power to cure, prevent or treat disease. As a research-based biopharmaceutical company, we are revolutionizing healthcare by bringing medicines to patients in the areas of unmet need including HIV, AIDS, liver diseases, hematology and oncology, and inflammation and respiratory diseases. When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives.

Making an impact on a global scale

For over 30 years, Gilead has been a leading innovator in treating and preventing HIV, but this expertise is just a foundation for our ambitions. As we continue to expand our scope into new disease states and new markets, we are investing in our global commercial capabilities.

Reporting to the Director, Patient Support Strategy and Operations, this individual will be a critical team member of the patient services team and will help with the operational management of patient support program data analytics across all patent support vendors for the Organization. This individual will be responsible for supporting patient support program analytics (i.e. Hub, PAP, CoPay), as well as aligning with the team on strategic priorities, enhancements to data needs, and communications related to the various applicable data sets that are being managed. This individual will develop and enhance reporting capabilities through special projects to influence data-driven decisions and partner with other functions within Managed Markets and cross functional Gilead departments to deliver on both internal and external analytics needs while ensuring accuracy and timely delivery of all information.

Specifically, this position will be responsible for:
  • Data requirements gathering, Data quality and testing, Data supplier on-boarding and management,
  • Data use and issue management (identification, resolution and communication), and Data change (enhancement) management.
  • The primary objective is to ensure that effective and accurate data flows to the appropriate stakeholders to enable end-to-end patient journey tracking and effective analytics to support data review and visualization across the US Gilead Patient Support portfolio.
  • Must ensure that data is accurate, timely, complete and ready for targeted stakeholder utilization when delivered.
  • Data and analytics oversight on behalf of patient services, developing and deploying innovative reporting and methodologies that reflect best practices, to develop key strategic customer insights and data driven insights
  • Synthesizes data from multiple sources to bring added value to program strategy and operations teams, then draws and communicates insights in a business-oriented, concise and meaningful format to be delivered to internal and external stakeholders
  • Leverage data provided by PSD vendors to create executive dashboards with clear, concise summaries. Includes organizing data, data analysis to identify trends and volume increase and/or decrease with reasons for variances in trends.

Core Activities
  • Oversees and monitors all activities of the support programs and pharmacy data analytics, data warehousing, infrastructure support, and application development.
  • Identifies, gathers, and rigorously analyzes data to generate deep patient services understanding and insights for Program Strategy and Operations leadership
  • Primary point of contact for internal and external vendor program analyst. Responsibilities include, timely delivery of contractually identified deliverables, budget and application / utilization of best practices for designing and enhancing program analytics, dashboards and reporting
  • Analyzes need for data assets, based on resources and knowledge base
  • Translates insights into actionable recommendations for the patient services organization
  • Helps ensure that all collection, use and disclosure of data complies with applicable laws, regulations and Gilead policy.
  • Assesses and analyzes data & analytics capabilities and provides recommendations on improvements and/or developments to the Sr. Director.
  • Supports the organization in being the primary point of contact for patient support program analytics and insights needs
  • Works with vendors to streamline and analyze data assets
  • Liaises with Program Strategy Leads to ensure all data needs are considered and identifies any opportunities for cross functional optimization

Skills/Knowledge Required:
  • BA/BS required with 8 years' experience in Pharmaceutical or the Healthcare industry OR 6 years' experience in Pharmaceutical or the Healthcare industry with a MA/MS degree
  • Proven ability to effectively operate and influence cross-functionally while managing multiple projects and initiatives
  • Excellent project management skills, in a face-paced environment, with demonstrated ability to lead multiple projects and priorities, PMP certification a plus
  • Critical and logical thinking skills to develop actionable insights and recommendations from data assets
  • Ability to lead teams in complex fast paced work environment
  • Strong interpersonal skills with the ability to work with diverse teams
  • Strong written and verbal communication skills
  • Strong presentation skills
  • Works with little to no supervision
  • Analytical thinking and problem solving
  • Accounting or financial budget/invoice management
  • Proficient competency using Word, Excel, PowerPoint, and Tableau
  • Ability to multitask and manage multiple parallel projects with attention to detail

The Gilead Difference

Everyone at Gilead is motivated by our overarching mission to discover and deliver innovative therapies that improve patient care in areas of unmet medical needs. But it's just what we do that gives us an edge, it's how we do it. We expect everyone at Gilead to lead by example, guided by our core values:

  • Integrity - Doing What's Right
  • Inclusion - Encouraging Diversity
  • Teamwork - Working Together
  • Accountability - Taking Personal Responsibility
  • Excellence - Being Your Best

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

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