REMOTE Lead Systems Analyst- Epic InPatient

About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.

This is a Fully Remote Opportunity. Candidate may sit in any of the 48 States. Must be willing to work Pacific Time Zone Hours.

Position Summary
The Lead Systems Analyst - Epic role is position reports to the Manager, Epic Department Apps (Application Manager). Responsibilities of this role include: Oversight of day-to-day activities of assigned analysts, including prioritization of work and coordination of resources; Review and resolution of identified issues, and risks, and escalations, and; Reporting of progress, status, and issue escalations into the Application Manager when necessary. Works with other team leads to coordinate system design, build, testing, training, and go-live activities. Provides leadership and best practice build standards to the design and development of Connect Hope Epic applications.

Key Responsibilities include:
RESPONSIBILITIES:

• Leads Application Analysts under the direction of the Application Manager.
• Plans and oversees the team work activities including prioritization of work, coordination of resources, and meeting plans.
• Ensures timely completion of high-quality deliverables including but not limited to, project plans, design documentations, build audits, testing plans and scripts, training curriculum and activation plans.
• Actively supports operational and project work streams.
• Ensures deliverables are completed in accordance with City of Hope governance structure.
• Ensures ticket submissions are complete, thorough and assigned in a timely manner.
• Escalates non-resolved issues to the Application Manager and across teams as needed
• Communicates status of work plans for tasks, issues, and risks, in a timely manner to the Application Manager and across teams as needed.
• Ensures best practice is followed by:
• Activities of one team do not adversely impact activities of another team.
• Changes are combined when appropriate to avoid duplicate effort.
• Thorough testing of build is conducted to minimize problems at Go Live.
• Participates in team meetings to discuss team and project related activities, issues, changes, communications and updates.
• Ensures team decisions are made in a timely fashion.
• Responsible for onboarding newly hired team members and instructing them on Connect Hope policies / procedures for the Epic System.
• Ensures team adheres to processes.
• Collaborates with other teams within and outside of ConnectHope
• Performs Application build assignments.

SKILLS & EXPERIENCE:

• Proven ability to perform business analysis and apply technology
• Epic Application Certification and Epic implementation experience associated with assigned module
• Minimum 5 years Information Technology experience or equivalent.
• Possesses an understanding of computer system capabilities to address process requirements.

INTERPERSONAL SKILLS:

• Applies Epic experience and training to team tasks and deliverables.
• Ability to integrate process steps and handoffs across disciplines/departments and drive teams to decisions.
• Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.
• Leads others to adhere to established industry best practices, standards, and quality.
• Maintains a positive image when dealing with department personnel and other City of Hope employees.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Bachelor's Degree
  Experience may substitute for minimum education requirement
• 8 + years of experience in systems analysis or
• 5+ years of healthcare Information Technology experience, including 3 years of Epic build experience
• One (1) year of leadership/mentorship of a team, task force, project or assignment, or combination thereof, that would demonstrate the understanding of and ability to effectively lead others.

Required Certification/Licensure:

• Relevant Epic Module or newly obtained Epic certification within six months of employment
• For internal COH candidates, Epic certification shall be obtained within 9 months of transferring into the Epic project.

Preferred education experience and skills:

• Master's Degree or higher
• 1 year in an Epic team lead role, if external
• PMP Certification
• Cancer center experience
• Previous implementation or upgrade
• Healthcare experience in other acute care health care settings. Previous experience in the design, planning and implementation of CIS preferred.
• Proven ability to perform business analysis and apply technology.
• Possess an understanding of computer system capabilities to address process requirements.
• Effectively communicates with technical and non-technical staff (written & verbal).
• Ability to integrate process steps and handoffs across disciplines/departments and drive teams to decisions.

Additional Information:

• To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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• Posting Date: Sep 20, 2021
• Job Field: Information Technology
• Employee Status: Regular
• Shift: Day Job