Senior Manager, Information Management Site Solutions

• Why Patients Need You
  
  Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
  
  What You Will Achieve
  
  Your technical and business skills will help Pfizer support and elevate the functioning of business information processing systems. Your knowledge of e-commerce tools, computer systems, business processes and workflows will make you a critical member of the team. Your strong communication skills will facilitate requirement gathering for building and enhancing business process maps and systems. Your business process and technical knowledge will help us develop new systems and modify existing business applications, such as inventory control, financial tracking, marketing and human resource system.
  
  As a Senior Manager, your advanced knowledge of the principles and concepts in the discipline and comprehensive knowledge of other disciplines will enable you to lead complex projects across the division. Your ability to develop and manage plans will facilitate in achieving objectives, interpreting internal and external business challenges and recommending best practices for improvements. While managing complex project environments, you will be able to anticipate and troubleshoot roadblocks and influence teams to achieve targets for the division.
  
  It is your dedication and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.
  
  ROLE SUMMARY
  
  
  • Senior Manager, Information Management will be responsible for leading and supporting strategic initiatives within CoE to improve site and patient experiences and operational efficiencies of site-facing systems and systems enabled processes.
  • Provide expertise for escalations of operational services outsourced by Information Management (e.g., Tier 1 services, quality management, data management, study start up, electronic data, etc.).
  • Act as an SME across Global Product Development in appropriate technologies and process initiatives.
  • Liaise with customer and Digital organizations ensuring alignment and Operational/SME support.
  • Expand the visibility of Information Management across Pfizer.
  • This role demands the ability to work both autonomously on assigned work items, as well as being a member of a strongly interactive team.
  • Skill set of potential candidates must include demonstrated experience in technology implementation, process development, communication, and vendor oversight.
  
  
  ROLE RESPONSIBILITIES
  
  Program Oversight
  
  • Serve as the IM Lead, Subject Matter Expert, or System Owner on any system or program team within the remit of the Site Solutions Team.
  
  
  Technology Implementation
  
  • This role will be accountable to coordinate, oversee, and take action on technology implementation activities, training, support, and performance of vendors and their applications
  
  
  Process and Standards
  
  • Identify continuous improvement opportunities to enhance operational efficiencies through process and metrics analysis
  • Promote the use of consistent, efficient, and quality processes to meet timelines and deliverables
  
  
  System Oversight
  
  • Establish, maintain and communicate system oversight metrics
  • Lead and manage system development activities (requirements gathering, change control, release management, and UAT coordination) as applicable
  
  
  Vendor Oversight
  
  • Coordinate and oversee vendors across various needs (e.g., Tier 1 services, quality management, data management, study start up, electronic data, etc)
  • Define scope of outsourced work and establish work instructions / task ownership matrices / escalation paths / SLAs for vendors providing services to GPD
  • Establish oversight plans and metrics associated with outsources services partnering with COE IM services
  
  
  Customer Outreach
  
  • Plan and execute communication plans & methods for engaging customer populations (e.g., newsletters, websites, user groups).
  • Interface with customers on solutions, requirements, continuous improvement, deployment change management, user groups and workshops, etc.
  • Understand customers and stakeholders and ensure they are satisfied with support services and systems.
  
  
  Qualifications
  
  Must-Have
  
  • Bachelor's Degree in a scientific, technology and/or business discipline, with working experience within clinical trials.
  • 10+ years of experience.
  • Experience/knowledgeable in study optimization, Monitoring/Study management, study startup, EDC, investigator payments, and clinical trial participant experiences.
  • Technical expertise and business process support in technology systems.
  • Thorough understanding of the processes associated with clinical study management, data management, and regulatory operations.
  • Demonstrated project management skills (multiple complex projects).
  • Project management, administrative, and technical capabilities are required, as well as effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization.
  • Ability to manage multiple contacts and relationships at various levels throughout the organization.
  • Experience with business process re-engineering and implementation planning is required.
  • Team player with good oral and written communication skills, with the ability to self-motivate on assigned sub-projects as required.
  • Talent for training/presentation also required.
  • Self-starter who is able to work independently and willing to provide original thinking.
  • Adaptable and able to work with study teams with disparate levels of technical experience.
  • Understanding of current technology and how it could be used to facilitate growth toward overall corporate goals.
  
  
  Nice-to-Have
  
  • Master's degree
  • Experience with Agile methodology for software development.
  
  
  NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
  
  • Some travel required as necessary to perform job duties.
  
  
  Other Job Details:
  
  • Last Date to Apply for Job: August 10th 2021
  • Eligible for Employee Referral Bonus: YES

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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