Technical Customer Support Engineer Bonding & Gasketing (d/f/m)

Employer
Henkel
Location
Düsseldorf, Germany
Salary
Competitive
Posted
July 28 2021
Ref
21018976
Position Type
Full Time
Organization Type
Other Corporate
Job Type
Other
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
  • Full responsibility for e-mobility related projects and applications
  • Support and ensure completion of root cause analysis and corrective action plan for customer/product performance complaints
  • Plan and execute testing for customer technical requests, prepare reports, and communicate with field teams and/or customers
  • Direct communication - as part of product testing/validation - with field sales/field service teams, key account management, project team, customers
  • Contribute to customer presentations and to trainings of Sales/Marketing and other technical personnel (external focus)
  • Run and perform customer demonstrations in the lab with application equipment (internal and external)
  • Ensure laboratory and application equipment is calibrated and safety tested in compliance with local regulations
  • Standardize and develop new test methods
  • Prepare test reports and presentations for internal working group or department
YOUR SKILLS
  • Master's degree or Technician in Mechanical Engineering, Mechatronics, Electrical Engineering or similar discipline
  • At least 3 years of relevant practical experience
  • Good knowledge of sealing and bonding applications, especially for e-mobility requirements
  • Good MS Office skills
  • Fluent English language skills and ideally also knowledge of German, other languages are an advantage

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