AEI TCS Field Engineer - MX

Employer
Henkel
Location
Huixquilucan, Mexico
Salary
Competitive
Posted
July 26 2021
Ref
21014609
Position Type
Full Time
Organization Type
Other Corporate
Job Type
Other
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
  • Is responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
  • Recommends solutions and performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation
  • Reports quality issues / customes claims to relevant parts of the organization.
  • Works with application equipment to provide solutions to enhance customer adhesive related processes
  • Reports technical results and contributes to customer presentations
  • Works effectively on specific projects
  • Contributes to project plans and helps the team to deliver project goals
  • Supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
  • Quantifies, documents and reports Henkel solution's value to customers
  • Is responsible for products application / technical training of field sales forces and customers
  • Documents all activities in CRM tool (CAPRIS/ACE) and / or in the Technical Customer Service Lab
  • Requests database Is responsible for directly communicating with sales, marketing, Product Development, Innovation, members of TCS field team or project team members
  • Promotes internally SBU innovations and best learnings cross accounts
YOUR SKILLS
  • Chemical or Materials Engineer
  • Fluent English
  • Adhesive Technologies knowledge
  • Electronic Application knowledge
  • Communication and reporting
  • Customer interface experience

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