Adhesive Consumer Goods Technical Customer Service Engineer

Employer
Henkel
Location
Cheonan, South Korea
Salary
Competitive
Posted
July 26 2021
Ref
21017264
Position Type
Full Time
Organization Type
Other Corporate
Job Type
Other
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That is why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

At Henkel, we promote a holistic Diversity & Inclusion approach. The diversity of our employees, their backgrounds, experiences, talents, knowledge, creativity, and the appreciation of all their individual differences are the foundation for our competitive advantage. As a multinational corporation, Henkel employs people from 120 nations in almost 80 countries. About 85 percent of our employees work outside of Germany, with more than half of them in emerging markets.

YOUR ROLE
  • Responsible for product recommendations, customized products applications, new product demonstrations, troubleshooting and technical training
  • Recommend solutions and perform technical visits including meetings, audits, demonstrations, troubleshooting, etc. for customers with documentation
  • Report quality issues and customers claims to relevant parts of the organization
  • Work with application equipment to provide solutions to enhance customer adhesive related processes
  • Supervise laboratory works including prioritization for samples coming from customers, and report technical results to customers
  • Document Henkel solution's value to customers and all activities in CRM tool and/or in lab request database
  • Contribute to project plans and work actively for regional projects
  • Promote each business units innovations internally and best learnings cross accounts
  • Respect and promote Henkel SHEQ (Safety, Health, Environment and Quality) rules
  • Work closely on each business units and internal stakeholders including sales, marketing, product development etc.
YOUR SKILL
  • Bachelor's degree in Chemical engineering or equivalent is required
  • Entry level can be considered
  • Excellent knowledge in MS Office is preferred
  • Good communication skill in Korean and English is required

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