Technical Customer Service Engineer - Thermal (d/f/m)

Employer
Henkel
Location
Düsseldorf, Germany
Salary
Competitive
Posted
July 23 2021
Ref
req17226
Position Type
Full Time
Organization Type
Other Corporate
Job Type
Other
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
  • Provide technical support to sales projects for Henkel's product range of Thermal Interface Materials for e-mobility and automotive electronics applications
  • Ensure the right product selection and assist the customer through prototyping phase and start of production
  • Work closely with our Product Development teams, giving technical inputs (application and process) to the requirement list, evaluating the performance of development products (in the lab and at equipment manufacturers), assisting product launches and technology roll-outs
  • Participate in internal and external focus teams to keep up with the technology evolution and latest developments relevant to your area of expertise, as well as giving technical inputs to market strategy activities
  • Support customer complaint processes with high technical expertise, participating in fault tree analysis processes and troubleshooting line problems directly at the customer
  • Provide technical trainings and supporting Tech Days internally and externally
YOUR SKILLS
  • University level education, preferably higher degree in Mechanical, Mechatronic, Materials, Chemical or Automotive Engineering
  • Minimum of 3 years working experience, preferably in the automotive Industry, ideally in e-Mobility and/or in customer facing technical roles
  • Knowledge in either adhesives or thermal interface products and/or application and dispensing processes is a must
  • Good communication and team working skills, ability to work in an international environment
  • Hands-on mentality
  • Project management skills to ensure cross functional team cooperation
  • Fluent English language skills, additional languages are an asset
  • Willingness to travel (40% throughout Europe and occasionally globally)

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