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ERP Operations Lead

Gilead Sciences, Inc.
Foster City
See job description.
Closing date
Aug 3, 2021

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ERP Operations Lead
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gileads therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the companys five core values. Thats because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to

pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.

The Gilead Business Services center in Raleigh's Research Triangle region will be home to some of the company's critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations and Procurement Services Desk. These functions provide the necessary support to ensure Gilead's business runs effectively and efficiently. The center will also be a catalyst for standardization of processes, digital transformation and technology optimization. Please check out more at

ERP Operations
  • Responsible for Global ERP/ Oracle & SAP operations and project and enhancement delivery in a complex IT ERP Ecosystem
  • Drive Business Process stability and cycle time improvements through rigorous adherence to SLA's ensuring ERP performance metrics are aligned with business perceptions & expectations
  • Drive Application Management Service delivery improvements
  • Work cross-functionally and globally in a fast-paced, GxP and FDA regulated IT system environment
  • Interact with corporate quality and compliance teams to ensure all system support follows internal SOPs and compliance with GxP/FDA regulations
  • Continually scan the environment in a proactive manner to gain perspective on industry trends, Industry best in class KPI's, leading practices and technology offerings to be equipped to bring to the attention of business engagement and business stakeholders.
  • Have a strategic mindset with the capability of establishing a comprehensive yet pragmatic vision based on a strong base of analysis
  • Strong understanding of Business KPI's and Insight required to manage the IT support landscape.
  • Strong communication skills to effectively articulate Operations support vision coupled with influencing and leadership skills in order to lead people to achieve it
  • Develop deep and broad business capability and domain knowledge to enable effective business analysis and requirements planning and enhance IT's business acumen
  • Ensure effective consultation with the various business partners (internal & external) in exploring and applying innovative outside-in solution ideas to address business opportunities and challenges

  • Build and maintain effective relationships with a variety of stakeholders that include Business Function Leaders, Global Business Process Owners, Business Engagement BA's, Business Engagement Domain Architects, ERP Solution Architects, Validation and Corporate Quality and IT build and run resources (internal and external)
  • Develop and maintain effective, trusted advisor relationships with stakeholders - including senior leaders - in order to provide credible insight and advice about leveraging a business support model with applicable SLA's to enhance business effectiveness and continuity
  • Interact effectively with delivery teams to ensure post go-live support period hand-offs are efficient and effective

Basic Qualifications:
High School Degree and Fourteen Year's Experience OR Associates Degree and Twelve Years Experience OR Bachelor's Degree and Ten Years' Experience OR Masters' Degree and Eight Years' Experience
Preferred Qualifications:
  • Hands on work experience in Operations Lead role supporting a complex ERP Ecosystem within the Biotech / Pharmaceutical industry
  • Experience related to Tier 1 ERP's preferably Oracle and SAP
  • Experience working with a range of geographic regions to support business needs
  • Ability to analyze complex business problems and evaluate solutions
  • Ability to communicate technical solutions to business partners in a meaningful way
  • Ability to oversee projects, manage resources and influence outcomes beyond line management structures
  • Strong analytical, communication, time-management, facilitation, presentation, influencing and project/portfolio management skills
  • Ability to conduct comprehensive cost/benefit, fit-gap and pro/con analysis
  • Demonstrated experience in building effective trusted advisor relationships with business partners and IT colleagues using negotiation, mediation and influencing skills
  • Demonstrated discipline, analytical skills, problem-solving abilities and attention to detail
  • Independent, self-motivated, self-managing, proactive and responsive with a bias for action and results
  • High level of personal integrity consistent with Gilead's core values
  • Resilient with the ability to perform in an ambiguous environment and under pressure
  • Ability to engage and manage multiple stakeholders to achieve objectives
  • Curious yet able to focus on clear objectives
  • Operationally excellent
  • Honest and credible
  • Organized with systematic approach to problem solving and
  • Process orientated to achieve business objectives

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

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