Technical Customer Service Expert for Key Accounts (d/f/m)

Employer
Henkel
Location
Düsseldorf, Germany
Salary
Competitive
Posted
June 22 2021
Ref
20006092
Position Type
Full Time
Organization Type
Other Corporate
Job Type
Other
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
  • Manage customer projects for our Adhesives Packaging Business Unit with timeline, action execution, internal and external stakeholders (customers, technical consultants, suppliers) in a structured and professional manner
  • Be the technical buddy of the key account manager (sales), ensure a strong and continuous exchange and foster the team approach
  • Demonstrate knowledge and solution finding and ensure highest credibility over our competition
  • Train customer and Henkel colleagues in products and applications
  • Share best practices / cross-fertilise important application experience using given tools and platforms within the department
  • Travel to customers, suppliers or consultants and support them with product selection, product design or qualifications, if it is required
YOUR SKILLS
  • Master's degree in Chemistry or Engineering
  • Minimum of 8 years of work experience within the packaging industry, e.g. within the areas of lamination, coatings, paper solutions, tapes and/or labels
  • Strong technical expertise in the packaging industry for key applications
  • Outstanding communication and project management skills
  • Fluent German and English skills; Italian and Dutch would be a plus
  • Proactive team player with a high level of motivation
  • Willingness and flexibility to travel (around 30- 50% within Europe)

Similar jobs

Similar jobs