Site Relationship Partner I

Remote, California
June 06 2021
Position Type
Full Time
Organization Type
The Site Relationship Partner is the main Pfizer point of contact for investigative sites; accountable for site start-up

activities through site activation; accountable for building and retaining investigator site relationships and providing

support from site recommendation through the lifecycle of studies. The Site Relationship Partner is the "face of

Pfizer" and therefore accountable for ensuring that sites receive necessary support and engagement, issues are

resolved, and Pfizer's reputation is that of "Partner of Choice."

The Site Relationship Partner proactively collaborates with key stakeholders and provides local intelligence to country

outreach surveys, investigator strategies, and Pfizer pipeline opportunities. Additionally, the Site Relationship Partner

will help coordinate with other roles and functions that will interface with study sites, thereby, simplifying

communications and enhancing overall visibility into and confidence of quality of site-level activities.


Indicate the primary responsibilities critical to the job.

Accountable for site start-up and activation

 Deploy GSSO site strategy (e.g., insourced/targeted) by qualifying and activating assigned sites, while

coordinating Pfizer functions to standardized processes and deliver site activation.

 Conduct study start up activities at the site level including but not limited to PTA, SIV (as applicable),

including management of issues that may compromise time to site activation and/or initiation.

 Partners with pCRO/monitor to ensure site activation and support site monitoring readiness in anticipation

of first subject first visit.

Responsible for relationship building and operational management

 Support assigned investigator sites through site close out.

 Provide study support on escalated site issues related to study delivery by coordinating communications and

resolution efforts by colleagues.

 Lead effective site recruitment planning, consistent with global and/or country plan and local targets;

Provide enrollment support and ensure progress by responding to recruitment issues from investigators.

 Maintain regular communications with investigator sites to gather status updates.

 Act as operational point of contact for all site level questions, liaising with and escalating to appropriate

teams to respond and resolve questions.

 Maintain system management (e.g., Shared Investigator Platform, Site Profile and other systems as

applicable) at site level ensuring alignment across platforms.

Review and manage site practices that differ from Pfizer practices and liaise with study teams and study


 Inform and educate investigator sites of Pfizer pipeline opportunities that may be a good fit.

 Support development and delivery of decentralized capabilities at investigator sites

 May act as a Subject Matter Expert on Pfizer systems and processes

Responsible for proactively providing local intelligence

 Collaborate with key stakeholders providing country/regional level input to country outreach surveys

including protocol feasibility, country SOC and medical practices (as applicable).

 Provide input into country strategy/planning and site recommendations via intimate understanding of

country/region, sites, processes, practices, and associated site performance metrics.

 Provide regional exploration/territory development growing adjacent opportunities where possible.

 Provide support to the Country Trials Manager to define local requirements for the importation/exportation

processes of the investigational medical product and ancillary supplies (as applicable).

Responsible for CRO and Study Management Interface

 Support local CRO representatives develop positive Investigator relationships throughout the life of the

study and escalate any training or compliance concerns with Site Activation Partner, Site Excellence Partner,

Country Trials Managers and Study Management.

The Site Relationship Partner may be required to support some or all of the primary responsibilities of the

Site Excellence Partner, as described in the Site Excellence Partner Job Description. Including but not limited

to: safeguarding quality and patient safety at the investigator site, site and monitoring oversight, and

utilizing and interpreting data from analytic tools, in conjunction with country and regional intelligence to

proactively identify risks to quality and compliance and to develop and implement mitigation plans to

address these risks.

Indicate qualifications and skills that are necessary for performance of responsibilities including: education, relevant experience,

licenses, certifications and other job-related technical and managerial skills.


 A scientific or technical degree in the healthcare area is preferred along with extensive knowledge of clinical

trial methodology. In general, candidates for this job would hold the following levels of

education/experience: BS/BSc/MS/MSc + 5 years of clinical research experience and/or quality management

experience. A nursing diploma or associate degree in nursing may also be considered with extensive clinical

trial experience.

 Skills in more than one language are an advantage in this role. English is required.


 Experience with study start-up activities through site initiation and activation

 Experience with drug development and monitoring

 Experience implementing centrally designed and developed initiatives on a local basis

Technical Competencies

• Demonstrated knowledge of quality and regulatory requirements for applicable countries

• Demonstrated knowledge of site intelligence at country/cluster level in support of site recommendation

• Demonstrated knowledge of clinical trial methodology and the drug development process, related to

monitoring clinical trials, GCP, FDA, or country-specific regulatory environment

• Demonstrated success in prior scientific/technical/administrative roles

• Demonstrated experience in site activation

• Demonstrated networking and relationship building skills

• Demonstrated ability to manage projects and cross-functional processes

• Ability to communicate effectively and appropriately with internal & external stakeholders

Ability to adapt to changing technologies and processes

Behavioral Competencies

• Seeks to develop an integrated view of key colleague issues to shape decisions and strategy development

• Proactively manages change by identifying opportunities and coaching self and others through the change

• Demonstrated ability to introduce new ideas and implement them

• Effectively overcoming barriers encountered during the implementation of new processes and systems

• Identifies and builds effective relationships with customers and other stakeholders

• Works well across country boundaries, respecting communication and cultural differences in interpersonal


 Effective verbal and written communication skills in relating to colleagues and associates both inside and

outside of the organization


Provide the primary groups or key role(s) that this role will have interaction with as a regular part of the Job responsibilities.

Include any external interactions as appropriate.

• Reports to Director of Clinical Site Operations / Manager of Clinical Site Operations (Line Manager)

• Indirect relationship with Site Activation Partner, Country Trials Manager, Study Manager, Study Start-up Project

Manager and Targeted Investigator Network Strategy Implementation Lead

• Collaborates with country and/or regional managers/leadership and key stakeholders (e.g.,Medical Affairs, MQA,

Regulatory Affairs, PharmSci, Legal, DSU, GPD, etc.), as needed

• Coordinates with institutions and investigators at the local level

• Coordinates with CRO at country/site level

Eligible for Employee Referral Bonus: YES



Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.


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