Customer Service Specialist I - Manufacturing

San Dimas
See job description.
May 01 2021
Position Type
Full Time
Organization Type
Job Type

Customer Service Specialist I - Manufacturing
United States - California - San Dimas

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gileads therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the companys five core values. Thats because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Customer Service Specialist I - Manufacturing

Gilead Sciences, Inc. is a research-based biopharmaceutical company founded in 1987. Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. Our worldwide staff is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development. Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of strong late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them. By joining Gilead, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases.

Essential Duties and Job Functions:
  • Performs order/entry and other activities associated with documenting and processing orders from wholesalers or direct accounts.
  • Proactively tracks the progress of purchase orders for non-inventory materials and applies problem-solving skills as necessary to ensure purchase orders are fulfilled.
  • Handles general customer service inquiries and routes questions to appropriate resources within Gilead.
  • Works with distribution to ensure that product order issues are addressed, and shipments to customers are processed correctly and quickly.
  • Maintains records and generates reports through customer service database.
  • Complete daily inventory reconciliation between Gilead and 3PL systems (Investigation sometimes required to ensure alignment).
  • Manages process for disposition of inventory (damaged or expiry).
  • Attend weekly meetings with 3PL and internal trade operations group to ensure operational alignment with agreed upon strategies.
  • Identify and communicate any at risk inventory with local Finance.
  • May provide training or guidance to more junior Customer Service staff.
  • Researches and resolves customer claims when applicable.

Knowledge, Experience and Skills:
  • Administrative skills specializing in customer services.
  • Develops solutions to a variety of routine and non-routine problems.
  • Demonstrates good organizational skills and verbal and written communication skills.
  • Able to spend majority of time working independently using well-defined and established procedures with some guidance.

Basic Qualifications:

2+ years of relevant experience in related field and a BS


5+ years of relevant experience, HS Diploma, and a Certificate to FETAC level 6 (GSL)

To apply, please submit resume through our website at

Gilead is an equal opportunity employer.

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

To apply, visit

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