Investigator Payments Lead, Clinical Trials

La Jolla, California; New York City, New York; Peapack, New Jersey; Groton, Connecticut
February 22 2021
Other, Other
Position Type
Full Time
Organization Type
The Investigator Payments Lead in Pfizer's Global Product Development division will be responsible for oversight of preferred Contract Research Organizations (CRO) and related technology service providers with respect to payments to investigative sites working on Pfizer's clinical trials. Timely and accurate payments are a critical priority for Pfizer and this position will play a key role in ensuring delivery of these services. They will ensure a high quality process is in place, adapted as needed and is adhered to by all parties involved.

Key responsibilities include:
  • Understand and manage the life cycle of clinical site payment administration from protocol schedule of activities, database build through to payment execution.
  • Provide oversight of Clinical Research Organizations (CRO) and technology service provider vendors to ensure adherence to Pfizer investigator payments processes and standards.
  • Development and management of Pfizer process guidelines and ensure adherence to those processes.
  • Ability to make decisions on technology and processes that involve a high degree of complexity and inter-depdencies (eg site relationships, budgets and contracts, regulatory requirements, language, tax, currency, etc.)
  • Provide business requirements for payment processing software, and partner with Business Technology and Information Management for prioritizing enhancement requests, managing budgets and providing input into product defects and errors.
  • Review performance metrics, identify root cause of issues and ensure corrective actions are put into place.
  • Support Audit activities related to investigator payments including data requests from internal audit, responding to queries and developing remediation plans for any findings.
  • Resolve site and study level payment issue escalations.
  • Ensure appropriate contracts, work orders and funding are in place to execute site payments.
  • Manage contractor responsible for invoice data entry, work orders, purchase orders and other ad hoc requests.
  • Ensure accurate and timely completion of those tasks.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

  • A bachelor's degree required. MBA or advanced degree is highly desirable.

Prior Experience / Attributes Preferred:`
  • More than five years of experience in clinical contracts/budget administration, accounting/finance, and/or clinical project/operations.
  • Specific experience in managing investigator and site payments is required.
  • Knowledge of clinical operations, protocols and site budgets.
  • Experience with industry payment processing software including developing business requirements.
  • Excellent interpersonal and organizational skills, sufficient to multi-task in a fast-paced environment with changing priorities.
  • Good business judgment and a strong understanding of the unique aspects of site payments including regional and country specific considerations.
  • Must demonstrate an understanding of clinical site and vendor budgets and payment terms.
  • Demonstrated ability to work in a cross-functional environment with clinical operations, business technology, legal, finance, tax and other functional lines.
  • Proven success in completing assignments, tasks and projects under minimal supervision as well as demonstrated ability to make critical recommendations related to investigator payments.
  • Ability to work independently with minimal supervision in a team-oriented environment.
  • Desire to create positive experiences and make significant contributions.
  • Excellent administrative, organizational and problem-solving skills
  • Ability to collaborate effectively across a variety of teams and cultures located in multiple locations in demanding/changing situations.
  • Experience with a Clinical Research Organization or a sponsor is preferred.
  • Knowledge of local tax and payment regulations in countries where clinical trials are executed is a plus.
  • Experience in cross-border financial transactions.
  • Occasional travel for business/team meetings.

Other Job Details:
  • Eligible for Relocation Package: YES
  • Eligible for Employee Referral Bonus: YES


Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Research and Development