Director, ERP Transformation Organizational Change Management

Foster City
See job description.
February 18 2021
Other, Other
Position Type
Full Time
Organization Type


Director, ERP Transformation Organizational Change Management
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gileads therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the companys five core values. Thats because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.

The Gilead Business Services center in Raleigh's Research Triangle region will be home to some of the company's critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations and Procurement Services Desk. These functions provide the necessary support to ensure Gilead's business runs effectively and efficiently. The center will also be a catalyst for standardization of processes, digital transformation and technology optimization.

The Director of Gilead ERP Transformation Organizational Change Management (OCM) will lead change management for the full ERP transformation program including increasing employee adoption and usage. Gilead is undertaking a massive, multi-year transformation initiative to move from Oracle to SAP S/4 HANA for Enterprise Resource Planning (ERP). This person will oversee a small team and focus on the people side of change including changes to business processes, systems, and technology. The primary responsibility will be maximizing employee adoption and usage and minimizing resistance. This role will work to drive adoption, higher ultimate utilization of and proficiency with the changes that impact employees, as well as enable improvements to increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

This is a matrixed role and will require collaboration across IT and supporting business functions.

Essential Duties and Job Functions



  • Lead and define the organizational change management approach including maintaining the adoption and change management plans, communications, and measuring progress.
  • Oversee work of all change management leads on the program and ensure a cohesive team and unified work.
  • Work closely with the Gilead C-suite, IT leaders, and key business owners and act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor including ghostwriting email communications and preparing presentations to support their work.
  • Oversee end-to-end change management for the program including all systems integration, internal team, and change champion work and serve as the point of accountability.
  • Complete change management assessments, identify, analyze, and prepare risk mitigation tactics, and identify and manage anticipated resistance.
  • Address changes in business processes, organizational structure, and culture related to replacement of legacy systems with modern technologies.
  • Proactively identify changes and events that may affect change saturation or acceptance of the transformation. Take action to address the risk or act on opportunities to combine change activities with other events in the company.
  • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Integrate change management activities into project plan, evaluate and ensure user readiness, and manage stakeholders
  • Track and report issues and follow proper escalation path
  • Define and measure success metrics and monitor change progress
  • Craft communications that provide awareness and motivate users to transform the way they work. Manage the review cycle and execution of communications delivery across a variety of channels.
  • Develop training strategies, document requirements and support the design and delivery of training programs for varying audience types
    • Creation of instructor-led training decks and demonstrations
    • Execution of train-the-trainer activities
    • Storyboarding for computer-based training
  • Lead change management activities, providing a structured methodology, standardized tools, and coaching to Change Managers.
    • Estimate the level of effort and identify correct resources for each body of work.
    • Evaluate readiness assessments and change management plans prepared by Change Managers.
    • Work with Change Managers to understand change impacts and affected users related to the project. Ensure End User Assessments are completed to determine the degree of audience impact.
    • Deliberate potential areas of resistance and mitigation approach with Change Managers; suggest interventions where appropriate.
    • Oversee measurement systems to track adoption, utilization, and proficiency of users.


  • Report on effectiveness of OCM activities and user satisfaction.
  • Provide sustainment recommendations to incorporate OCM efforts into ongoing service offerings.


Basic Qualifications:
Associate's Degree and Fourteen Years Experience OR Bachelor's Degree and Twelve Years Experience OR Masters' Degree and Ten Years Experience OR PhD and Eight Years Experience

Preferred Qualifications:


  • Certification in Change Management practices
  • Hands on change management experience in SAP deployment with technical/IT deployments
  • IT business/industry experience managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
  • Strong executive presence and ability to influence leaders; skilled in asking the right question(s) - in combination - to elicit a response for the leader/team needs at the moment
  • Strong understanding of how to integrate company principles, methodologies, and operational processes into day-to-day activities and behaviors, as needed
  • Experienced in people management, managing both direct reports and matrixed organizations
  • Excellent verbal and written communication skills; expertise in converting technical messages into clear messages that outline why change is needed that appeals to key business personas
  • Exceptional presentation skills with the ability to inform and influence leaders across IT and Gilead
  • Able to understand and clarify business goals through consultation
  • Understands how business goals integrate with project goals (why, so what) and translates those goals into actionable OCM strategies
  • Strong ability to articulate the big picture with or without details and work in ambiguous situations
  • Experience with coaching leaders on how best to contribute to transformation success



For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.

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