Global Investigator Payments Team Lead, Clinical Trials

The Global Investigator Payments Team Lead in Pfizer's Global Product Development (GPD) division will be responsible for ensuring all sites participating in Pfizer clinical trials are paid in a timely and accurate manner to enable operations and ensure site satisfaction. This role will be accountable for the performance of multiple vendors performing services to support site payments, will serve as global business process owner and will manage an internal team dedicated to oversight, process management and improvement, issue resolution and other key deliverables. Additionally, this role will also oversee the enterprise activities associated with the area of investigator payments and ensure that core services, key deliverables, sites and studies are supported from a project management perspective.

She/he will be accountable for ensuring all Pfizer payments team members are following defined processes and providing leadership and appropriate oversight to the vendors and preferred CRO's. This role also interfaces with CRO managers to resolve issues and escalate concerns.

The Global Investigator Payments Team Lead will be a Subject Matter Expert (SME) on global site payments and will be responsible for defining, documenting and sharing best practices with vendor staff and study teams.

Role Responsibilities

• Refine and drive Pfizer strategy on global site payments, including sourcing, supportive technology and roles, responsibilities and accountabilities for vendors and staff.
• Lead cross-functional efforts to identify and implement improvements to the global payments processes, systems and tools.
• Engage with GPD and vendor senior leadership to effectively manage issues and opportunities in the area of global site payments.
• Develop and manage Pfizer process guidelines and ensure adherence to those processes through QC checks and oversight activities including review and analysis of KPI's and metrics
• Prioritize and make decisions and recommendations on complex processes and issues with interdependencies (eg site relationships, budgets and contracts, regulatory requirements, language, tax, currency, etc.) which include ex-U.S. constraints
• Manage and lead investigator payments team at Pfizer and drive accountability for vendor and Pfizer partner line's performance to achieve target performance levels established in Service Level Agreement (SLA) for investigator payments.
• Proactively assess payment strategies to align with evolving Pfizer operating model, industry landscape and evolution of clinical trials.
• Final decision maker for strategy changes and guide teams as to appropriate level of risk taking.
• Subject Matter expert for global site payments queries and approaches.
• Identify and grow talent to support complex area of trial operations.
• Lead and drive development, enhancements, or process improvement initiatives for all aspects of clinical site payment administration from protocol schedule of activities, database build through to payment execution.
• Lead creation of an integrated, site facing approach to strong customer focus and issue management resolution.
• Ability to anticipate change in a matrixed environment as well as influence senior management/ other lines who are customers to investigator payment services.
• Business Owner for QMS09 (Vendor Oversight) and associated requirements.
• Defining & providing managerial leadership of strategies within team and specific implementation of processes, quality goals and standards.
• Actively develops talent through providing focused career development, performance management & manages retention.
• Create, maintain and assume accountability for a culture of high quality and customer service using tools to facilitate communication, transparency of operations, clarity of workload balance, and alignment within and across functional lines.
• Support and continuously evaluate and evolve the investigator payments teams roles to add value and efficiencies.
• In strong collaboration with other colleagues or functions (peers, project leads, and group leads), will implement strategies to ensure consistent processes.

Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Education:

• MBA or advanced degree is required.

Prior Experience / Attributes Preferred:

• More than ten years of experience in clinical contracts/budget administration, accounting/finance, and/or clinical project operations.
• Specific experience in managing global investigator and site payments is required
• Knowledge of clinical operations, protocols and site budgets.
• Demonstrated experience with industry payment processing software, including developing business requirements.
• Excellent interpersonal and organizational skills, sufficient to multi-task in a fast-paced environment with changing priorities.
• Good business judgment and a strong understanding of the unique aspects of site payments including regional and country specific considerations.
• Requires an in-depth understanding of clinical site budgets and payment terms.
• Knowledge of local tax and payment regulations in countries where clinical trials are executed.
• Experience in cross-border financial transactions.
• Demonstrated ability to work in a cross-functional environment with clinical operations, business technology, legal, finance, tax and other functional lines.
• Demonstrated ability to make critical recommendations and decisions related to investigator payments.
• Ability to work independently with minimal supervision in a team-oriented environment.
• Desire to create positive experiences and make significant contributions.
• Excellent administrative, organizational and problem-solving skills.
• Ability to collaborate effectively across a variety of teams and cultures located in multiple locations in demanding/changing situations.
• Strong leadership and relationship management skills. Demonstrated ability to effectively lead a team to deliver on common work objectives.
• Demonstrated experience in managing PSC, vendor & ancillary, and monitoring costs projections & spend.
• Experience in the management and direct supervision of internal resource required.
• Demonstrated effectiveness working in a multidisciplinary, matrix team environment required.
• Evidence of strong leadership, influencing, negotiation, and management skills.

Skills

• Understands how to work with vendors to accomplish tasks.
• Ability to interpret site level budget and payment data & translate and identify risks.
• Ability to proactively identify & mitigate risks around site payments.
• Country level cultural awareness and strong interpersonal skills.
• Keen problem solving skills.
• Detail oriented & possesses technical expertise (e.g., spreadsheets, metrics & data flow management).

Other Job Details:

• Eligible for Employee Referral Bonus: YES

#LI-PFE

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Research and Development

#LI-PFE