Patient Services Coordinator - Endoscopy Center

Houston, Texas
November 18 2020
Organization Type
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.


The primary purpose of the Endoscopy Scheduler position is to post endoscopy and surgical cases, which are then used to create a daily procedure room schedule for the Endoscopy Center and Endoscopy Travel cases to the emergency center and intensive care unit and operating room.

Block Scheduling & Template Management

a. Reviews case requests for endoscopy procedures. Schedule, modify, remove and place add-on cases to the schedule using OneConnect OpTime.
b. Coordinates appropriate procedure date with patient/referring team. Communicates procedure date to appropriate referring team members as necessary.
c. Schedules accurately based on physician specialty, assigned sedation block type (total IV anesthesia and moderate sedation), and equipment and room availability.
d. Collaborates with multidisciplinary team to coordinate patient appointments to insure completion of pre-procedure testing and post-procedure device assessments
e. Manages physician block schedule using Gastroenterology, Hepatology & Nutrition Clinic Template, Inpatient Consults On-Call and ERCP On-Call Schedules.
f. Maintains and updates physician unavailable time using master calendar
g. Maximizes procedure room utilization by releasing procedure blocks during physician unavailable time and extending time to available physician
h. Performs daily reconciliation and optimization of block schedule to insure effectiveness and efficiency of scheduling
i. Reviews individual physician case load in order to identify preferences and requirements related to procedure type, time and facilities.
j. Coordinates procedure rooms based on staffing patterns of physician, anesthesia and procedure type.
k. Reschedules patients within the appropriate time frame as detailed in rescheduling guidelines

Oral and Written Communication

a. Uses excellent oral communication and listening skills to communicate with patient, MDACC physician and clinical staff regarding obstacles to access
b. Responds to myMDAnderson patient inquiries/messages within one business day using In-Basket
c. Responds to In-Basket, email and voice messages in a timely manner
d. Answer phone calls in a timely manner via login to AVAYA system
e. Communicates procedure plan and educates patients about preparation for procedure using triage nurse.
f. Performs pre-procedure phone calls as necessary to assist triage nurse


a. Reviews, update and/or collects complete and accurate demographic and financial data during check-in process to ensure appropriate financial screening of patients. Verifies data during procedure to ensure compliance with required forms and consents.
b. Completely and accurately documents communications with patients and treatment team using OneConnect or email.
c. Updates relevant patient information in order to maintain an accurate patient record. Responsible for the security and confidentiality of patient information at all times.
d. Handles and processes a complex and varied series of documents and situations to optimize scheduling.

Other duties as assigned

High school diploma or equivalent. Three years of relevant work experience. May substitute additional education for required experience on a one to one basis. Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.