Deskside Support Technician, IT Infrastructure
- Employer
- Moderna
- Location
- Cambridge, MA
- Salary
- Competitive
- Closing date
- Dec 4, 2019
View more
- Discipline
- Life Sciences, Biology
- Job Type
- Research Scientist
- Organization Type
- All Industry, Biotech
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Job Details
The Role:
This role is an exciting opportunity to be a critical part of the talent engine fueling a high growth organization that is radically changing the biotech industry. The Deskside Support Technician will be responsible for implementing and managing Moderna's end user computing systems. As a member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill. At Moderna, we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement and are relentless in our pursuit of the best talent in the industry.
Here's What You'll Do:
Here's What You'll Bring to the Table:
Here's What We'll Bring to the Table:
Why join Moderna
At Moderna, we believe messenger RNA, or mRNA, is the "software of life." Every cell in the body uses mRNA to provide real-time instructions to make the proteins necessary to drive all aspects of biology, including in human health and disease. Given its essential role, we believe mRNA could be used to create a new category of medicines with significant potential to improve the lives of patients.
Headquartered in Cambridge, Mass., Moderna currently has strategic alliances for development programs with AstraZeneca, Plc. and Merck, Inc., as well as the Defense Advanced Research Projects Agency (DARPA), an agency of the U.S. Department of Defense; and the Biomedical Advanced Research and Development Authority (BARDA), a division of the Office of the Assistant Secretary for Preparedness and Response (ASPR) within the U.S. Department of Health and Human Services (HHS). Moderna has been ranked in the top ten of Science's list of top biopharma industry employers for the past four years. To learn more, visit www.modernatx.com .
Our Mission:
Deliver on the promise of mRNA science to create a new generation of transformative medicines for patients.
#LI-CC1
Moderna is a smoke-free, alcohol-free and drug-free work environment.
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
This role is an exciting opportunity to be a critical part of the talent engine fueling a high growth organization that is radically changing the biotech industry. The Deskside Support Technician will be responsible for implementing and managing Moderna's end user computing systems. As a member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill. At Moderna, we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement and are relentless in our pursuit of the best talent in the industry.
Here's What You'll Do:
- Implementing, maintaining and administering end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
- Setting up, configuring, troubleshooting and maintaining QC and manufacturing lab quality systems
- Using innovative methods and technologies to identify and solve problems related to performance, reliability and availability of systems
- Protecting data, software, and hardware by coordinating, planning and implementing system security measures such as AV, backups and patching
- Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
- New hire deployments, PC refresh deployments, phones and A/V meeting support, are also part of weekly duties.
- Provide positive customer experiences when working with users
Here's What You'll Bring to the Table:
- 6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
- 3-5 years of experience directly related to Bio/Pharma
- Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
- Service Now ticket system experience a PLUS.
- Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
- Hands-on experience with Windows/Linux/Mac OS environments
- Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems
- Ability to create and maintains strict GxP application support documents including SOPs, technical configurations, design and validation documents
- Ability to work with all levels of staff within and outside of IT and outside the organization
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
- Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
- Strong written and verbal communication skills
- Associate Degree or technical institute degree or equivalent experience required
Here's What We'll Bring to the Table:
- Daily on-site catered lunches
- Company-provided iPhone
- Free parking, monthly subway pass or a subsidized commuter rail pass
- Highly competitive healthcare coverage including: medical offered through BCBS (HMO/PPO), dental, and vision offered through VSP
- Flexible Spending Accounts for medical expenses and dependent care expenses
- 16 weeks of 100% paid parental leave for all new parents
- 16 weeks 100% paid family caregiver leave
- 20 weeks 100% paid medical leave
- Adoption assistance and discounts to local childcare centers, as well as access to care.com
- 401k (traditional and Roth offered) with 50% match on first 6% deferred. Match is vested immediately
- A suite of Moderna paid insurance coverage, including: life insurance, short-term and long-term disability
- Voluntary legal assistance plan
- 15 days' vacation and 7 sick days per year, in addition to a discretionary winter shut down and 11 company paid holidays
Why join Moderna
At Moderna, we believe messenger RNA, or mRNA, is the "software of life." Every cell in the body uses mRNA to provide real-time instructions to make the proteins necessary to drive all aspects of biology, including in human health and disease. Given its essential role, we believe mRNA could be used to create a new category of medicines with significant potential to improve the lives of patients.
Headquartered in Cambridge, Mass., Moderna currently has strategic alliances for development programs with AstraZeneca, Plc. and Merck, Inc., as well as the Defense Advanced Research Projects Agency (DARPA), an agency of the U.S. Department of Defense; and the Biomedical Advanced Research and Development Authority (BARDA), a division of the Office of the Assistant Secretary for Preparedness and Response (ASPR) within the U.S. Department of Health and Human Services (HHS). Moderna has been ranked in the top ten of Science's list of top biopharma industry employers for the past four years. To learn more, visit www.modernatx.com .
Our Mission:
Deliver on the promise of mRNA science to create a new generation of transformative medicines for patients.
#LI-CC1
Moderna is a smoke-free, alcohol-free and drug-free work environment.
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Company
Moderna is a clinical stage pioneer of messenger RNA (mRNA) Therapeutics™, an entirely new in vivo drug technology that directs the body’s cells to produces human proteins, antibodies and novel protein constructs, which are in turn secreted or active intracellularly. Founded in 2011, we are headquartered in Cambridge, Mass.
Our Team and Mission
We currently have over 500 team members, an exceptional group of scientists and industry professionals who are wholly committed to advancing Moderna’s mission: deliver on the promise of mRNA science to create a new generation of transformative medicines for patients.
Company info
- Website
- https://www.modernatx.com/
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